Desktop Support Engineer, GFO-X
Digital asset derivatives trading platform
Be an early applicant
Digital asset derivatives trading platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To provide a regulated digital asset derivatives trading venue for exclusive, approved participants.
Role
Who you are
- At least 5 years+ of experience
- Deep, practical experience with Microsoft Technologies, specifically Office365 products and tools (admin centre, SharePoint)
- Very strong problem-solving and communication skills
- Able to multi-task efficiently and work under time pressure to SLAs
- Familiarity with ITIL 4 working practices and processes
- Troubleshooting experience of Linux desktop, a plus
- Working knowledge of the Mimecast platform, a plus
- Respectful of the organisation’s culture and values
- Bachelor’s Degree or Equivalent industry experience
- Experience in supporting and reporting on IT projects and workstreams
What the job involves
- You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena
- The successful candidate will participate in the daily operations of our globally distributed technical support team
- They will be expected to deliver exceptional support to exchange participants through phone and email
- Be responsive - Provide 1st, and 2nd level technical support for Windows 10/11 desktop for internal staff, liaising directly with internal customers to resolve issues
- Support of hardware peripherals (phones, tablets, headsets)
- Active involvement in delivering new support projects and initiatives (new deployments, moves and changes)
- Plan, log and track activity in Jira
- Diligently document in SharePoint and Confluence
- Support the applications in use within GFO-X, including some SaaS applications
- Proactively ensure the availability of critical systems. Remove any friction for internal users so they can focus on their jobs rather than the tools
- Work closely with the trade support and infrastructure teams as the third line on resolving customer issues
- Follow defined Support SLAs and KPIs
- Work to continuously improve support processes: Identify areas for process improvement and suggest proactive solutions to enhance the overall customer experience
- Ensure continuous alignment of our platforms and processes with best practices
- Excellent team collaboration at all times, actively building relationships across the company
- Work in shifts with occasional out-of-business hours coverage
Salary benchmarks
Our take
The financial landscape has experienced great innovation within the last decade, providing fertile ground for progressive investment platforms. Whilst this is reflected in consumer-focused trading platforms, such innovation has not been as prevalent within the institutional investment market.
GFO-X provides a digital asset derivatives trading platform for institutional investors, focusing on innovating within the sector by guaranteeing 24/7 operating capacity, sub-100 microsecond processing times, secure colocation, and high throughput. The company also integrates bank-grade cybersecurity, simple integrations, and horizontal scaling into its infrastructure, ultimately offering a modernized derivative trading platform.
As a new name on the market, GFO-X will likely face skepticism from institutional investors, but its leadership team consists of market leaders with experience working with IBM, Morgan Stanley, and other investment giants, showing great potential to dispel any skepticism. Through its efficency-first approach to financial market investment, the company aims to provide its users with seamless trading experiences that reflect the current state of fintech innovation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Glassdoor (3.1)
Company
Funding (1 round)
Dec 2023
$30m
SERIES B
Total funding: $30m
Company HQ
Soho, London, UK
Leadership
Arnab Sen
(Co-Founder & CEO)Director of Harbour Capital Management Limited since 2010.
Share this job
View 4 more jobs at GFO-X