Senior Staff Technical Program Manager, Sprout Social
CA$172.4-258.6k
Offers equity as RSUs
All-in-one social media management platform
Job no longer available
All-in-one social media management platform
1001+ employees
Job no longer available
CA$172.4-258.6k
Offers equity as RSUs
1001+ employees
Company mission
To help organizations of all sizes become better marketers and create the world’s most beloved brands.
Role
Who you are
- You’re an experienced program manager who brings clarity to complexity and builds right-sized systems that keep cross-functional work organized and accountable
- You know how to navigate the org to bring in the right people, surface risks early, and get to the root of problems
- You stay connected to the “why” — understanding goals, strategy, and execution — and help teams stay aligned to it
- If you’re a strategic thinker with a passion for keeping R&D teams organized, and you’re excited to shape what great R&D program management looks like, we’d love to talk to you!
- 10+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles
- Proven track record of leading large-scale, high-impact, cross-functional technical programs
- Experience in high-growth SaaS environments
- Preferred qualifications for this role include:
- Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives
- Skilled at navigating ambiguity and bringing clarity and focus to teams
- Excellent leadership, organizational, and communication skills
- Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau
What the job involves
- Sprout Social is looking to hire a Senior Staff Technical Program Manager to our R&D Operations team
- Reporting to the Chief of Staff & Head of Ops for R&D, you’ll be responsible for driving successful delivery of strategic programs in support of our most complex and critical needs, and act as a key thought leader to grow and shape our R&D program management practice at Sprout
- Develop and execute program strategy, roadmap and timeline that align with our business objectives and key stakeholder needs
- Lead the execution of high-impact, cross-functional programs from initiation through delivery — including program setup, planning, resource alignment, risk and issue management, decision-making, and progress reporting. Oversee scope, budget, and resource utilization to help us measure ROI and ensure efficient execution
- Confidently partner with executive leaders and stakeholders across engineering, product, design, GTM, and platform teams. Build trusted relationships to effectively drive decision making, prioritization, and well-paced execution
- Build and continuously improve frameworks that define and refine how we work in R&D on large-scale programs, ensuring they are scalable, effective, and easy for teams to adopt and apply
- Help shape our Program Management function in R&D
- Within 1 month, you’ll plant your roots, including:
- Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization
- Partnering with your manager to define success metrics for your role and how you’ll be measured
- Exploring our products to understand what makes our software unique and why customers love it
- Building relationships across product, engineering, design, and GTM teams
- Within 3 months, you’ll start hitting your stride by:
- Developing a clear understanding of our business objectives and the strategies driving R&D
- Taking ownership of a major cross-functional program, working closely with product, design, and engineering partners to manage dependencies and drive execution
- Asking the right questions to align teams on decisions and priorities, surfacing risks and blockers, and maintaining momentum through strong communication
- Identifying opportunities to improve how we collaborate and operate across functions
- Within 6 months, you’ll be making a clear impact through:
- Becoming the go-to lead for one or more complex, cross-functional programs, ensuring alignment to strategy, clear ownership, and forward progress
- Contributing to more predictable roadmap delivery across teams
- Creating and sharing frameworks that bring structure and clarity — and seeing them adopted beyond your immediate team
- Helping us better understand and plan for dependencies and long-term capacity across multi-year efforts
- Within 12 months, you’ll make this role your own by:
- Acting as a thought partner to R&D leadership, helping shape what great program management looks like at Sprout
- Surprising us — bringing your unique skills, ideas, and energy to strengthen the team in ways we haven’t yet imagined
Our take
Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.
With plenty of big-name customers, including Unicef, Chipotle, and Subaru, Sprout Social has developed a trusted and effective brand of its own. It dodged direct competition with social engagement platform Hootsuite by expressly prioritizing its customer service tools, where Sprout Social appears to be generally recognized as superior.
To double down on serving the social commerce market, and carve out a distinctive niche ahead of this eCommerce trend’s anticipated success, Sprout Social has integrated with platforms such as Shopify and Facebook Shops. It is also a member of the TikTok marketing partner program, and has continued to receive accolades for its software.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2018
$40.5m
SERIES D
Feb 2016
$42m
SERIES C
Total funding: $101.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company HQ
Chicago Loop, Chicago, IL
Leadership
Justyn Howard
(CEO)They were Senior Account Executive at New Horizons, and worked in Learn.com's Executive Account Sales department.
Aaron Rankin
(CTO)They have a Master's in Information Systems Management from Carnegie Mellon and were an IT Architect at IBM. They were also a Software Engineer at Endeca, and they are currently an investor with Rankin Family Ventures.
Peter Soung
(Head of Growth)They studied Computer Science at Penn State before working at IBM as a Software Engineer. They also worked as a Sales Engineer at companies such as Endeca.
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