Senior Technical Writer, Xcelirate
Salary not provided
+ Bonus
Senior and Expert level
Amsterdam
Berlin
Dublin
London
Paris
Xcelirate is a global technology innovator.
Be an early applicant
Xcelirate is a global technology innovator.
21-100 employees
B2B
Be an early applicant
Salary not provided
+ Bonus
Senior and Expert level
Amsterdam
Berlin
Dublin
London
Paris
21-100 employees
B2B
Company mission
To create the perfect environment for the sharpest developers to come together to strategically plan and swiftly execute practices, which see them maintain existing market dominance and strive for global expansion.
Role
Who you are
- 5+ years of experience in business analysis, product documentation, systems analysis, or knowledge management
- Experience designing and managing documentation systems or knowledge bases
- Background in software development, QA, product, or a similar technical role, with the ability to read code if required and understand technical terminology
- Strong understanding of business workflows and software systems
- Experience working with work orders, requirements, and agile delivery processes
- Ability to translate technical implementation into clear business and user-level documentation
- Excellent written and verbal English communication skills
- High attention to detail and strong documentation discipline
- Ability to independently investigate and validate how systems work
- Comfortable working across multiple teams independently
- We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements, we would love to hear from you!
What the job involves
- We are looking for a Senior Technical Writer who will own and maintain the single source of truth for how the products we build and operate actually work
- You will be responsible for a living, authoritative record of how the products behave, how the business uses them, and what really happens when someone presses a button or a workflow runs
- You are suitable for the role if you've also held positions such as Systems Analyst or Knowledge Manager
- Most of what you’ll be documenting will not arrive cleanly packaged
- It will exist as half-remembered decisions, scattered tickets, notes, edge-case behavior in production, and code that drifted from its original intent
- You’ll be the one who turns that into something coherent, current, and reliable
- You will be responsible for independently transforming tribal knowledge, work orders, outside requirements, and evolving implementations into clear, continuously updated documentation that reflects business features first and technical detail second
- You will be responsible for ensuring that documentation captures both the business and user-facing perspective of every feature as well as the underlying system behavior that supports it
- Most importantly, you will ensure that when the documentation says a feature works a certain way, it will be because you verified it against reality - not because someone once said it did
- When required, you will also participate in the definition of new features and systems
- This includes attending planning and requirements meetings, capturing decisions, and producing structured requirement and specification documents (for example IEEE SRS-style documents, and others) that form the initial source of truth for future documentation
- You will design, implement, and maintain the company’s central documentation library from the ground up - including selecting the right tools, defining the structure, and establishing standards that allow documentation to scale across internal and external products and systems
- You will be responsible for proactively identifying knowledge gaps and independently retrieving the information required to keep documentation complete and accurate, rather than relying on teams to provide it to you
- You will operate independently across all teams, and will be available to work with both Engineering, Operations and external Product, ensuring that every feature, workflow, and system behavior is clearly defined, traceable, and easy to understand, without relying on developer memory as the source of truth
- Design, implement, and manage the company’s central documentation library, including its structure, tooling, and standards
- Create and maintain comprehensive documentation for all projects, in order of priority specified
- Define and document all business features, workflows, and rules in a way that reflects how the system actually behaves, from user and business perspective
- Proactively investigate existing systems, implementations, and workflows to understand how features truly function
- Translate work orders, tickets, and engineering tasks into clear, structured, and continuously updated documentation
- Reconcile differences between specifications, expectations, and real-world system behavior
- Ensure documentation stays accurate as features evolve, are refactored, or replaced
- Act as the primary owner of product knowledge outside of development teams
- Establish and enforce documentation standards, templates, taxonomies, and naming conventions in your own domain
- Provide authoritative answers when questions arise about how products and features work
Our take
Xcelirate designs and delivers innovative technology products. The company boasts a diverse and experienced team drawn from a range of backgrounds, which has contributed to its rapid growth so far.
The company has scaled its customer base significantly, thanks in part to its focus on forward-facing, innovative and practical products and an energetic strategy. Xcelirate's main challenge will be competing with rival firms within the industry, and it will need to constantly invest in its technology in order to do so.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Relocation package
- Delicious daily lunches
- Health Insurance without copayment, and including dental coverage
- Gym membership with access to over 3,000 gyms, studios and classes throughout Spain, including spa access for you and a friend
- Weekly business-English classes and Spanish lessons, with the option for 1-on-1 classes where needed
- In-office chair massages every Thursday by our resident massage therapist
- Annual learning budget, and regular coaching sessions hosted by your peers and industry experts
- Spotify and Netflix subscriptions
- Awesome new MacBook & our branded merchandise, along with all the fixtures which complete the perfect workstation
- Incredible office based in Barcelona’s WeWork - it’s full of games, chill out areas, snacks and beer on tap
- Access to a global network of co-working spaces for when you’re utilizing our remote days
- 23 days of annual leave and all the Barcelona public holidays to use when you please
- Flexible hours
- An international team
- Awesome referral bonus
- Bring your dogs to work
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Mina Ghabrial
(Founder & General Manager)Previously Head of People at WPT Global, Global People Operations Manager at Protocol Labs and was a People Operations Manager at Zenmara.
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