Senior Revenue Operations Analyst, Expedia Group
$73-102.5k
Employees in this role have the potential to increase their pay up to $117,000.00
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
$73-102.5k
Employees in this role have the potential to increase their pay up to $117,000.00
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Professional customer service skills, solutions mentality, desire to help through a positive approach and passion for the customer experience
- Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly
- Commitment to data integrity and a proactive, problem-solving mindset
- Independently driven to learn new applications, technologies, and skills
- Ability to create basic process/framework and nurture the adoption of basic change
- Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease
- Experience training/coaching peers in areas of moderate complexity
- This role requires a Bachelor's degree and/or 2+ years previous experience in advertising, compliance and/or financial background
- English required (and for some positions a second language)
- Experience working with MS Office applications and intermediate Excel skills required
- 2+ years working in a global, multi-cultural organization
- Basic project management skills
- Experience with Salesforce, Google Ad Manager, Order Management Systems, Tableau and Oracle strongly preferred
What the job involves
- Are you passionate about optimizing revenue from an operations perspective? Join our dynamic, results-driven team at the forefront of contract review, and revenue and billing analysis within the global Media Solutions organization.
- At Revenue Operations, our mission is to amplify advertising sales revenue across brands. We're looking for a proactive individual, eager to drive process enhancements, champion change at scale, and collaborate with teams vital to our success
- Review advertising contracts and insertion orders to minimize business and financial risks, drive for a solution when faced with challenges, and provide support for any related documents
- Efficiently resolve daily requests for Display and Performance products via a shared Salesforce queue, ensuring accuracy and timeliness
- Collaborate with impacted teams to resolve revenue related issues to ensure business objectives are met and revenue is maximized
- Provide operational support for our Performance Advertising products
- Perform a comprehensive review of advertising campaigns for billing and revenue recognition, ensuring accuracy and timely completion
- Resolve issues and complete administrative tasks in Salesforce, Oracle and Adobe Sign to support financial processes and compliance requirement
- Provide business review and approvals in a global advertising Order Management System (OMS)
- Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner
- Be the point of contact for elaborate external contracts, responsible for the process from end-to-end, including timely submission
- Drive continuous improvements, define processes for new products and business challenges, and adapt/drive new methodologies for the team and organization
- Complete tax certification to ensure compliance with tax regulations and ensuring validation tools are kept up to date with the latest changes
- Complete audit requests from internal and external auditors, aligning with Lead or Senior Manager
- Lead small to medium size projects, and/or provide project support for additional initiatives, as needed
- Build, update and improve process documentation to streamline operations
- Mentor and onboard new team members, fostering a culture of continuous learning
Application process
- End Date: May 9, 2025
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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