Technical Support Engineer, InfluxData
£70-80k
Salary dependent on work location
More information about location
Open-source time series platform
Job no longer available
Open-source time series platform
101-200 employees
Job no longer available
£70-80k
Salary dependent on work location
More information about location
101-200 employees
Company mission
InfluxData's mission is helping its customers build cool stuff that transforms their business in less time.
Role
Who you are
- You'll need to be open to experimenting, which means that sometimes you will fail. (That's okay -- every mistake is also a lesson.)
- You'll need the persistence to find a solution without a flowchart laying out the entire process
- You'll need the maturity and experience to work without direct oversight much of the day and with colleagues distributed around the globe. Being empathic, supportive, and self-aware are key to your success
- 5+ years of technical work experience: support, development, engineering, etc
- Profound knowledge in database concepts, automation, monitoring, templating, APIs,
- And Linux based CLIs
- Experience in a customer-facing position
- Excellent written and verbal English communication skills
- Empathy for people facing technical challenges
- Knowledge of Networking and HTTP(S)d
- Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab,
- Haskell
- Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes
- Environments
- Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)
- Advanced data manipulation skillset in Parquet, JSON, and CSV formats
- Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss,
- Sensu, etc.)
- Git or other version control systems experience
Desirable
- Software development experience, particularly Golang, Rust or Apache Arrow
- Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)
- Competence in working with time-series data tools
- Professional Services or Training experience
- Multi-lingual
What the job involves
- As a Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere
- You will be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users
- You'll be supporting users at Fortune 50 enterprises, fledgling startups, established startups, academic researchers, and government projects
- Our customers come from many fields, including industrial automation, high frequency trading, consumer retail, online gaming, and energy management
- We're looking for candidates who value continual improvement, building tools, and venturing into the unknown
- The Support team is a good home for people who leave things better than they found them. We are people who say "I'll learn!" rather than "I don't know."
- Demonstrate ownership, follow-through with customers and drive issues to resolution
- Reproduce customer issues and test new product functionality
- Partner with customers to achieve their desired goals by illustrating best practices
- Adhere to contractual SLAs for responsiveness
- Update and extend documentation
- Participate in on-call rotation for the SaaS product with rest of the team
- Enhance our InfluxDB Cloud offering using automation and monitoring tools
- Develop solutions using SQL, Python, and Golang
- Communicate recurring issues, challenges, and roadblocks with fellow team members
- And products
Our take
Companies around the world are using data to make informed decisions about their business. However, many data-led questions such as performance management of IoT devices require chronologically processed information. InfluxData created the open-source InfluxDB database to tackle this problem.
The time-series database is simple to deploy and high performance, with the ability to perform millions of data operations per second, crucially on precisely time-stamped data. Thousands of developers make use of InfluxDB globally, but the brand believes its market can continue to grow. This will be partly achieved by educational outreach, supported by the 2022 launch of InfluxDB University.
Perhaps the greatest challenge to InfluxData is the mixed competition it faces. Some venture-backed startups like Timescale threaten the company on a features and performance level, while traditional SQL approaches have much wider adoption. Despite this, the company has captured much success and raised impressive funding, that is cited to fuel the development and rollout of its database engine that is built on the open source project, InfluxDB IOx.
Steph
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2023
$51m
SERIES E
Feb 2019
$60m
SERIES D
Total funding: $171.1m
Company benefits
- Medical/Dental/Vision – we cover 100% of premiums for you and dependents
- Generous company contributions to your FSA or HSA
- Mental health programs such as TalkSpace, Headspace and more
- Short-Term/Long-Term Disability & Life Insurance
- 401(k)
- Employee Assistance Program
- Flexible Time Off policy – and we actually encourage you to use it!
- Annual educational budget
- Financial planning
- Remote-first, work from anywhere environment
- Allowance for home office setup or co-working space
- 10-minute workday company-wide stand-ups to stay connected with our colleagues from around the world!
- Fun, remote-friendly events throughout the year such as trivia, paint-alongs, yoga, Meditation Mondays, and many more
- Diversity & Inclusion Counsel with educational events
- Paid volunteer time
Company HQ
Financial District, San Francisco, CA
Leadership
Paul Dix
(CTO)For the last twenty years they have worked in technology filling positions as a CEO, CTO, Director of Engineering, software developer, tester, and network engineer.
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