Business Operations & CoS Support Associate, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are looking for someone who brings a strong sense of rigor, organization, and reliability, and who can remain composed and focused in a fast-paced, high-pressure environment
- You must be able to juggle shifting priorities, manage tight deadlines, and maintain a high standard of delivery and discretion at all times
- You are structured, analytical, and deadline-driven
- You know how to manage projects and programs with both a strategic understanding of the ‘why’ and a sharp eye for the ‘how
- You are comfortable owning complex timelines, juggling milestones, and being uncompromising on accountability
- Once guided, you are able to take full ownership of a topic, break it down into actionable pillars, and establish a robust tracking system
- You do not wait to be told what to do : you anticipate needs, flag risks early, and proactively seek clarity when required
- You are comfortable operating independently in fast-paced, high-stakes environments
- You are mindful of the reputation and brand of the executive office
- You quickly grasp unspoken norms and understand what to do, and what to avoid, to protect and enhance the image of the office and its leaders
- You understand what it means to work in an executive office : it requires professionalism, agility, confidentiality, and a high bar for quality
- You bring ambition, drive, and initiative, but also humility and a service mindset in supporting the broader leadership team
- 3+ years of experience in business operations, project coordination, executive support, or strategic event planning (ideally within a fast-paced tech or SaaS environment)
- Global company mindset with a clear understanding of the C-level organization
- Positivity, curiosity and eager to learn without loosing the BIG PICTURE
- Highly organized with strong communication skills (both written and verbal)
- Experienced with collaboration tools (SharePoint, OneNote, Excel, PowerPoint, Smartsheet or similar)
- Fluent in English
What the job involves
- This role sits at the heart of the EMEA President’s Office and offers a unique opportunity to contribute directly to the strategic execution and operational rhythm of the region
- You will report into the Chief of Staff and act as a trusted execution partner to both her and the broader Office team
- Your responsibilities will span both administrative tasks (approx. 25%) and business operations activities (approx. 75%). Some tasks will be recurring and structured, while others will be ad hoc and require agility and responsiveness
- Success in this role requires a blend of operational discipline and situational flexibility, along with the ability to collaborate across multiple stakeholders while keeping execution on track
- Set up core President’s Office cadences, including weekly team meetings, leadership team forums, and other recurring operational rhythms in alignment with the Chief Of Staff
- Maintain and continuously improve key collaboration tools (e.g. SharePoint, OneNote, trackers), ensuring information is organized, accessible, and flows effectively across stakeholders
- Track actions, milestones, and deadlines across multiple workstreams, proactively escalating blockers to the Chief of Staff to maintain momentum and accountability
- Act as a project manager, structuring workstreams, defining deliverables, and ensuring cross-functional alignment around timelines and outcomes
- Serve as an operational enabler, supporting the execution of EMEA-level priorities and reinforcing connection points between central and regional teams
- Support presentation development, including structuring executive-ready decks and briefing materials when required
- Collaborate closely with the EA to the President for calendar management and event alignment with strong scrutiny on non-negotiable meetings in the calendar
- Bring structure and clarity to a high-volume, fast-moving environment, identifying gaps, organizing workflows, and helping the team operate with focus and precision
- Drive planning and coordination of major events: prep meetings cadence, post meeting follow ups… EMEA QBRs, SKO, Knowledge 25, Rise Together, President-led office visits, etc
- Ensure seamless coordination of logistics, content preparation, stakeholder alignment, and follow-ups
- Support the Chief of Staff with ad-hoc strategic initiatives and internal communications
- Create and maintain President’s Office documents, trackers, and insight dashboards
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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