People Ops Lead, Miro
1-2 days a week in office
Visual workspace for innovation
Be an early applicant
Visual workspace for innovation
1001+ employees
Be an early applicant
1-2 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing, powered by AI at every step of the way.
Role
Who you are
- Comprehensive understanding of the labour laws and regulations in the Netherlands, including familiarity with IND processes, Works Council engagement, and operationalizing EMEA Pay Transparency
- Fluency in English and Dutch
- 4+ years of experience in People Operations or People Service Delivery
- Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency — you're comfortable evaluating and adopting new tools that enhance how teams work
- Ability to work hybrid (at least 1-2x in office per week)
- Experience in Workday (e.g. super user in People Ops, partnering with People Tech on requirements and testing) and ticketing systems (e.g. Jira)
- Demonstrated ability to manage day-to-day operations while driving projects simultaneously
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
- Outstanding communication and collaboration skills
- Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply
- Experience handling HSM permit extensions and complex visa types in the Netherlands (preferred)
- Experience handling HSM permit extensions and complex visa types in the Netherlands is a plus
- Knowledge of labour laws and regulations in Denmark and France is a plus
- Previous experience working for a global company and with EOR vendors such as Remote.com is also a plus
What the job involves
- We're looking for a People Operations Lead to join our Amsterdam hub. This is a hands-on role where you'll be the face of the People Operations team locally
- You'll wear many hats — answering employee questions, supporting the employee lifecycle, ensuring local compliance, and identifying opportunities to make our processes better each day using AI and automations
- This role is a great fit for someone who takes pride in getting the details right, enjoys being present and helpful to the people around them, and is looking to grow their HR expertise in a global, fast-moving environment
- Local Expert: Be the subject matter expert in operationalizing labour laws and regulations in the Netherlands, including developing global to local processes, policies, and programs. Teach and train your fellow teammates on local topics. Stay informed about updates to regulations and HR market practices within the countries you support
- Local Compliance: Ensure Miro keeps up to date with compliance within the Netherlands. This includes being responsible for any relevant compliance reporting, government filing, IND processes, and workers comp. Conduct regular compliance audits to ensure we meet requirements
- Frontline People Support: Help support the People Help Portal by providing timely and accurate responses to questions related to HR programs and benefits. While your primary focus is the Netherlands, you'll also handle global tickets as part of a shared team model — always applying a global-to-local lens to ensure our global standards translate correctly into local context
- AI & Automation: Actively identify and implement opportunities to leverage AI, automation, and service delivery technologies to improve People Operations efficiency. Evaluate and adopt tools that enhance how the team works, and help translate these capabilities into practical, scalable workflows
- Process and Program Management: Own the execution of key People processes across the full employee lifecycle — onboarding, job changes, leaves and UWV coordination, and offboarding. You keep the day-to-day running smoothly while also contributing to broader team priorities and projects
- HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other recordkeeping systems for our Netherlands employees. Ensure all employee records are up-to-date and confidentially managed, adhering to GDPR and local data protection regulations
- Payroll Collaboration: Work closely with the Payroll Team to ensure accurate and compliant payroll runs, including processing pay changes, leaves, and other employee updates in line with Dutch legislation. Serve as the local point of contact for payroll inputs and flag any issues in a timely manner
- Benefits Administration: Provide support in the administration of employee benefits programs in the Netherlands to ensure we follow local requirements
- Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross-functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 100M users and is trusted by enterprises such as VMware, Zendesk and Frog. And as part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(Co-Founder & CEO)Prior to Miro, they founded Vitamin Group specializing in digital technologies and multimedia projects.
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