Account Manager, Hi Marley
+ Stock Options
2+ days a week in office
Communication platform for the insurance industry
Be an early applicant
Communication platform for the insurance industry
101-200 employees
Be an early applicant
+ Stock Options
2+ days a week in office
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- 4+ years in account management, closing enterprise software deals
- Experience selling in longer sales-cycle environments (6 mo.+)
- Experience working with large, complex Enterprise accounts
- The ability to build authentic relationships both internally and externally
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
- Comfort with travel – expected 30-40% to develop and maintain relationships
- Experience in Property & Casualty insurance is a plus
What the job involves
- Join our dynamic Growth Team as an Account Manager and play a pivotal role in shaping meaningful customer relationships
- In this role, you’ll partner with organizations to solve real-world challenges and expand Hi Marley’s relationship and impact
- You’ll engage with C-level executives, collaborate with a team that values innovation, and contribute to a culture built on curiosity and shared success
- We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week
- Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
- Understand customers’ business objectives and develop strategic account plans to meet their needs
- Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
- Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
- Partner with the Customer group to ensure customers receive maximum value and adoption
- Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
- Maintain timely and accurate reporting of the pipeline, account plans and activities
- Monitor the company’s industry competitors, new products, and market conditions
- Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
- Attend events and conferences to improve the Hi Marley brand visibility and network
- Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now include the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company values
- Max courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk
- Be humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
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