Manager of Account Management, Brightwheel
Government/Enterprise
$91-120k
OTE
$90k
BASE
+ Equity
Online platform for early education management
Be an early applicant
Online platform for early education management
201-500 employees
Be an early applicant
$91-120k
OTE
$90k
BASE
+ Equity
201-500 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- You are a strategic customer success leader who thrives in building and scaling systems that deliver measurable impact
- You bring an outcomes-first mindset and take ownership from start to finish
- You’re energized by solving complex challenges, especially in regulated or government environments, and have a track record of turning ambiguity into structured, scalable programs
- You care deeply about customer outcomes, building trust through action, and partnering cross-functionally to deliver a consistent, high-quality experience
- You’re excited by the opportunity to shape the future of brightwheel’s government and education customer success motion
- 5+ years in customer success, account management, or strategic partnerships, including 2+ years in a people management role
- Proven track record of driving revenue growth and retention in complex accounts (e.g., government, enterprise, or regulated industries)
- Demonstrated ability to lead cross-functional initiatives and scale operational systems
- Experience building and launching new teams or functions from the ground up
- Comfort operating in fast-paced, high-change environments with shifting priorities
- Known for your customer empathy, strategic mindset, and ability to earn trust and deliver outcomes
What the job involves
- Own post-sales success and account management for all non-state government customers
- Drive expansion through renewals and upsell—delivering $500K+ in net new ARR over the next 12 months
- Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support
- Build and operationalize a new customer success motion tailored for education customers
- Partner with Sales, Enablement, and Product to deliver a seamless, scalable experience
- Hire, develop, and coach a high-performing team to drive measurable results
- Analyze account data and workflows to uncover areas for optimization and risk, using self-generated reports to surface actionable insights
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Dave Vasen
(CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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