Digital Workplace Team Lead, Liberty Global
+ Bonus
Global telecoms company & tech investor
Be an early applicant
Global telecoms company & tech investor
1001+ employees
Be an early applicant
+ Bonus
1001+ employees
Company mission
To build tomorrow’s connections today, bringing people together through the power of technology.
Role
Who you are
- Previous experience of working in an IT support / Team Lead role
- Previous experience within a customer service role
- Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Excellent IT skills and computer literacy
- Excellent organizational and collaboration skills
- Outstanding written and verbal communication skills
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
- Strong interpersonal skills and ability to effectively communicate with users across the organization
- Excellent team player and manager
What the job involves
- This position is designed to support the Liberty Global user base and DWP engineering base in the UK and NL offering best in class Digital Workplace services
- This position will support the day to day running of the company’s Digital Workplace and the implementation of new IT systems and policies for end-users in the business entities as bound and agreed with DWP management
- This position offers NOT just support and technical assistance to customers but also to the DWP engineering team in UK & NL, who utilise business software, hardware, or other computer systems to perform their role within the business
- This position will form an integral part of the internal “face” of IT and as well as the point of contact for DWP engineering team to provide guidance and knowledge transfer to allow the delivery of high-quality services to the business
- This role will require the attendance of management meetings to ensure alignment with all DWP and business goals
- Serve as the first point of contact for DWP engineers seeking technical guidance and direction, ensuring knowledge transfer where needed and appropriate recommendations for training and development for engineers
- Be a key part of the DWP team to ensure all DWP engineers are performing to agreed standards for the business
- Build and design processes and solution that the DWP engineering team with strive to deliver across the business to the same high level of detail as you would yourself
- Walk the engineering team through the problem-solving process, policies and standards as set out between yourself and management
- Manage call, ticket and mailbox queues within the DWP engineering team to support our SLA’s with the business
- Provide accurate information on IT products or services, ensuring the DWP engineering team deliver to the same high standards and levels
- Record events and problems and their resolution in the ticketing system, ensuring the DWP engineering team also deliver to the same level
- Follow-up and update management team as and when required on both customer and DWP engineer status and information as you seen fit
- Provide the guidance and direction that will encourage the DWP engineers to provide any feedback or suggestions to allow the DWP engineers to evolve and enhance their quality of service to the business
- Provide reports to management team to analyse common complaints and problems, identify and suggest possible improvements on procedures from both the customer and the DWP engineering team
- Provide guidance and direction to ensure DWP engineering team has Personal Development plans that will nurture their growth
- Working Relationships and Team Working:
- Internal:
- Other members of the LG Technology Department and the DWP team
- Employees of Liberty Global and its subsidiaries
- IT Leadership
- Technical teams (L2/L3) operating in our business
- Executive Leadership Team
- External:
- Third party technical support teams under Infosys
- Hardware and software vendors
- Partners, Contractors and Contingent labour (as required)
Salary benchmarks
Our take
Liberty Global is a world leader in broadband, video, and mobile communications, responsible for top brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, and Sunrise in Switzerland. The company also actively invests in and launches infrastructure, content, and technology ventures, such as EV charging network company Believ (formerly Liberty Charge), green energy brand Egg, and AtlasEdge Data Centers, among others.
The company has been undeniably successful, having created an impressive family of brands containing both big names and smaller innovators - its investment arm has a portfolio of more than 75 companies ranging from ITV to cloud-native app protection platform Lacework. In its own words, its scale allows it to "transfer knowledge and expertise across our operations and investments", enabling all brands within its roster to benefit from its industry leading experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive health plan
- Paid volunteer time off
- Healthy food and snacks
- Flexible working
- Learning and development opportunities
- Retirement scheme
Company values
- WE ARE STRAIGHT UP: We are authentic, transparent and do the right thing for our customers and our organization.
- WE ARE LIMITLESS: We’re bold and set new standards in all that we do.
- WE ARE UNITED: We collaborate and embrace our differences to achieve our goals.
- WE ARE AGILE: We are resilient. We strive to embrace change, evolve, transform and adapt quickly.
Company HQ
Hammersmith, London, UK
Articles
Leadership
Mike Fries
(CEO)Was a member of the Liberty Global founding team, and launched the company’s international expansion. Since then, they have served in various strategic and operating capacities, finally being appointed as CEO in 2005.
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