Enterprise Client Success Manager, Flywire
$85-95k
More information about location
Global payments processing
Open for applications
Global payments processing
1001+ employees
Open for applications
$85-95k
More information about location
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Bachelor's degree in Business, Communications, Marketing, or a related field
- 5+ years of relationship management or account management experience, ideally in a B2B or fintech environment
- Experience navigating complex client relationships, handling objections, and driving commercial outcomes
- A proven track record of growing and retaining enterprise accounts
- Strong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suite
- Willingness to travel approximately 25% of the time
- Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus
What the job involves
- Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients
- You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth
- Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
- Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
- Partner closely with the Travel Sales Team on pipeline accounts — contributing to implementation and go-live planning well before a client's first transaction
- Drive revenue growth through proactive upselling and expansion opportunities within your book of business
- Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution
- Deliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunities
- Lead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projects
- Collaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needs
- Contribute to building and maintaining onboarding best practices alongside the Sales team
- In the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
Salary benchmarks
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