Account Manager, Tabeo
+ Employee share options
More information about location
Finance provider for private healthcare
Be an early applicant
Finance provider for private healthcare
21-100 employees
Be an early applicant
+ Employee share options
More information about location
21-100 employees
Company mission
To simplify payments in primary care and automate crucial, administrative tasks for the support team by providing an integrated platform.
Role
Who you are
- 3+ years experience in account management, customer success or sales at SaaS company
- Demonstrable track record in driving retention and positive churn
- Bachelor’s degree obtained from an accredited, certified institute is a plus but not required
- Excellent communication and writing skills
- Fluent in English and preferably in a second European language like German or French
- Organised, meticulous and great time management
- Able to empathise with merchants but also have difficult conversations
- Ability to deliver on tight deadlines
- Able to think of solutions on the spot
- Must have a genuine concern for customer and merchant outcomes
What the job involves
- We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon and London. Next is Athens
- We are looking for a highly motivated and customer-centric Customer Success Associate to join our growing team. In this role, you will be responsible for ensuring our customers have a seamless and positive experience with Tabeo’s platform.
- You will work closely with clients to understand their needs, provide support, and offer tailored solutions that drive customer satisfaction and retention
- Lead the end-to-end onboarding process for new Vendors joining the platform
- Underwrite Vendors in accordance with our Vendor Risk Policy (KYC, AML, credit and regulations)
- Customise the account settings and provide training to Vendor users
- Explain Vendor users all relevant features for our Cards, Finance and Plans products
- Introduce Vendor users to our reporting, pay-out process and available integrations
- Ensure Vendors get maximum value but also pay for services/amounts invoiced
- Act as the primary point of contact for all client queries and support needs
- Build and maintain strong, ongoing relationships with both business owners and regular users
- Provide real-time support across channels including WhatsApp, chat, email, phone and FAQ
- Manage IAR applications for our Finance product
- Handle bulk transfers and/or NHS conversion for our Plans product
- Ensure delivery/return of payment terminals or flyers
Our take
Tabeo is on a mission to make private healthcare more accessible by providing doctors with payment and online patient experience tools. Its technology enables healthcare providers to offer Buy Now Pay Later financing solutions to customers.
Over the past couple years Tabeo has increased its revenue 10x. The company is not only finding success because it has addressed the urgent matter of making healthcare more accessible, but also as it has tapped into both short and long term trends, with NBPL being one of the fastest growing sectors of consumer finance.
It isn't slowing down anytime soon either, having recently acquired £750M from Forward Flow. As patient finance for primary care in the UK is expected to grow to £1,000+M per year by 2030, this funding couldn't come at a better time. With the capital., Tabeo is ready to continue growing and acquire new enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2021
$5.5m
SERIES A
Jan 2019
$3.4m
SEED
Total funding: $8.9m
Company benefits
- Employee share options
- £2,000 per annual CPD package to be used at your discretion
- Full kit for home office
- Health insurance and life assurance (including dental and optical) for UK staff
- Company trips
- 24 days holiday annually, plus a day off on your birthday
- Extended parental leave
- Contributing pension scheme for UK staff
Company HQ
Finsbury, London, UK
Leadership
Paul Ebert
(Founder & CEO)Previously founded P6 Capital, acting as Director. Experience as Senior Vice President of Strategy and Product for Borro, Global Head of Sales for Funding Circle Deutschland, and as an Associate for Credit Suisse.
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