Clinician Support Specialist, Ambience Healthcare

Entry Level, Contract

Salary not provided

$24.04–$38.46/hr (equivalent to $50,000–$80,000 annualized at 40 hrs/week)

Intercom

Notion

Junior and Mid level

Remote from US

AI operating system for healthcare

Be an early applicant

AI operating system for healthcare

201-500 employees

HealthcareB2BArtificial IntelligenceSaaS

Be an early applicant

Salary not provided

$24.04–$38.46/hr (equivalent to $50,000–$80,000 annualized at 40 hrs/week)

Intercom

Notion

Junior and Mid level

Remote from US

201-500 employees

HealthcareB2BArtificial IntelligenceSaaS

Company mission

To supercharge clinicians with breakthrough generative AI technology.

Job

Company

Role

Who you are

1+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS
Other contracting positions to be disclosed to Ambience during the candidate screening process
Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
Strong written and verbal communication skills with a clinician-first, empathetic approach
Experience building knowledge resources, streamlining workflows, and driving continuous improvement
Comfort working across cross-functional teams and escalating trends effectively

What the job involves

Ambience Healthcare is looking for a Clinician Support Specialist to serve as a frontline advocate for the clinicians using our AI-powered clinical documentation platform
You'll be part of a high-performing support team delivering world-class care across 35+ health system deployments — diagnosing complex technical issues, resolving them fast, and making sure clinicians can stay focused on what matters: their patients
This is a 12-month contract role with shift hours determined by business need
Candidates will be asked to indicate shift availability during the application process, including potential evening, overnight, and weekend coverage
Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
Respond to PagerDuty alerts and on-call escalations per team protocols
Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
Participate in team meetings, 1:1s, and cross-functional syncs

Our take

Healthcare providers often find themselves overwhelmed by administrative duties like form filing and record coding, detracting from their primary focus on patient care. While these tasks are essential for billing and compliance, they are time-consuming and prone to errors.

In response to this challenge, Ambience Healthcare offers an AI-powered "operating system" designed specifically for healthcare organizations. Its suite of tools automates documentation, coding, and referrals, streamlining workflows for clinicians while enhancing accuracy.

With substantial funding, the company is expanding its business in the US and hopes top potentially include diagnosis in the future. While facing competition from startups like Corti and Babla, Ambience is well-positioned with strong investor backing and a clear focus.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jul 2025

$243m

SERIES C

Feb 2024

$70m

SERIES B

Total funding: $343m

Company HQ

SoMa, San Francisco, CA

Leadership

Nikhil Buduma

(Co-Founder & CEO)

Previously co-founded Lean On Me Peer Support where they served as a Board Member for over 8 years and Remedy Health where they served as the Chief Scientist for almost 4 years.

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