Customer Engineer, Cresta
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously
- Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
- Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable
- Ability to use APIs and SDKs to build value added solutions
- Experience with AWS and Git
- Think big, deliver simple
- Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems
- Hands on experience in Go, Python and Javascript
What the job involves
- As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers
- You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems
- You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools
- You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly
- Execute on integration design and project plan created by IMs, SAs and other stakeholders
- Design, build and deploy applications using Cresta SDKs, libraries and APIs
- These applications will be integrated with contact center chat or phone platforms
- Participate in testing, troubleshooting and maintenance of Cresta products
- Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
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