IT Support Engineer, Amazon

• Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?
• We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment
• ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon
• They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals
• High school or equivalent diploma
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Excellent customer facing skills

Desirable

• Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations
• As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on
• As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted
• Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience
• They guarantee our employees have the tools and resources they need to be successful, innovative and efficient
• Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team
• Your day will be filled with exciting challenges and opportunities to showcase your technical expertise
• You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support
• You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions
• Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs
• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Assist with activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
• Occasional travel required based on the needs of the business
• Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours