Customer Support Specialist, Beehiiv
$50k
+ Stock Options
More information about location
Newsletter platform
Be an early applicant
Newsletter platform
101-200 employees
Be an early applicant
$50k
+ Stock Options
More information about location
101-200 employees
Company mission
To help others succeed by providing a superior suite of content creation tools, advanced data analytics, robust growth engines, end-to-end customization, and monetization opportunities at scale.
Role
Who you are
- The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills
- We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives
- Ideally, this candidate is based on the U.S. East Coast
- 2+ years of working in a similar support role
- Prior experience working with Zendesk and other support tools
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Strong organization skills: able to work independently with little direction when necessary
- Genuine excitement about scaling a nascent platform
- An ownership mentality
- Experience working at an email platform is a huge plus
What the job involves
- This is an incredible opportunity to join a hyper-growth company as one of our Customer Support Specialists
- This is a customer-facing role requiring relationship management skills and technical knowledge
- You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals
- As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible
- Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
- Be available to work nights, weekends, and holidays – ideally, we have someone who can work one day on the weekend
- Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
- Work diligently to unblock and assist users to achieve their desired outcome
- Create and build thorough documentation and processes to assist both users and improve internal processes
- Contribute towards building a world-class support team
Application process
- Stage 1: Applied
- Stage 2: Review
- Stage 3: Interview
- Stage 4: Technical Deep-Dive
- Stage 5: Take-Home Assignment
- Stage 6: Hired
Our take
As the way people consume media evolves, it has become clear that audiences are interested in paying directly for content from their favourite creators. Newsletters are a great way for writers to deliver this sort of content to readers, but delivering and monetizing them can be complex. Beehiiv supplies a platform to manage newsletter creation, optimize engagement and monetize content, so that writers can make the most of them whilst keeping the time to concentrate on creating.
Founded in 2021, Beehiiv is one of a bunch of new competitors to the established newsletter platform Substack, with rivals including offerings from Facebook, Twitter, and Google. Where the company seeks to stand out is in making it easier for smaller creators to monetize their work, instead of focussing on the top percentile that already have established audiences. The platform is comprehensive and user-friendly, making it a good option for those just starting out with newsletters.
Beehiiv has secured good levels of funding to grow its reach and expand its technical capabilities. Users have received the product well, and the company claims to send out 1 billion emails per month from roughly 20,000 content creators.
Steph
Company Specialist at Welcome to the Jungle
Insights
254% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$33m
SERIES B
Jun 2023
$12.5m
SERIES A
Total funding: $49.7m
Company benefits
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Twice-annual in-person team retreat
- Unlimited book budget
- Two-month sabbatical every three years
- Wellness Day Off each month
- WFH Stipend
Company HQ
Midtown Manhattan, New York, NY
Leadership
Tyler Denk
(CEO & Co-Founder)Former Product Lead at Google, Senior Product lead at Morning Brew.
Jacob Hurd
(Principal Engineer & Co-Founder)Previously a Software Engineer at Morning Brew.
Benjamin Hargett
(Co-Founder)Former Senior Software Engineer at Morning Brew.
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