Sales Development Representative, Hiya

• Native or fluent French and English language proficiency
• Proven outbound prospecting experience in a SaaS or B2B technology environment, with demonstrated success conducting cold outreach and qualifying opportunities
• Strong verbal communication and cold-calling capability, with comfort handling objections and navigating resistance professionally
• Experience conducting structured discovery conversations that uncover business pain and connect it to value
• Demonstrated resilience, coachability, and accountability in performance-driven sales environments
• Consistent organizational habits and CRM hygiene (Salesforce or equivalent)
• Ability to work from our London office a minimum of 3 days per week (Tuesday–Thursday)
• Working style:
• Goal-oriented and self-motivated, thriving in environments where performance is measured and targets are clear
• Comfortable with accountability, feedback, and continuous improvement
• Collaborative and team-oriented, with a "get it done" attitude

Desirable

• This French-speaking SDR role exists to create qualified pipeline within targeted accounts across the French market through highly personalized, strategic outbound prospecting
• As Hiya invests in expanding our outbound motion across Europe, this role will own the full prospecting cycle—from researching ICP-aligned accounts to conducting meaningful discovery conversations that uncover trust, call performance, and brand experience challenges businesses face today
• You'll operate with high autonomy in how you research accounts, prioritize outreach, and personalize messaging—while partnering closely with Account Executives on territory planning and opportunity handoff
• Success in this role requires combining curiosity, resilience, and strong conversational intelligence to cut through noise, build credibility quickly, and position Hiya's solutions around real business pain
• This isn't just about hitting activity metrics—it's about creating genuine value in early-stage conversations that set the stage for long-term customer relationships
• Over time, strong performance opens clear pathways into Account Executive roles or broader go-to-market functions as Hiya scales across EMEA
• Own end-to-end outbound prospecting across the French market, including account research, multi-channel outreach execution (calling-first), and qualification of high-potential opportunities using current state qualification (CSQ) methodologies
• Conduct discovery conversations that uncover business pain tied to call trust, answer rates, spam labeling, customer experience, and brand reputation—connecting those challenges to Hiya's value propositions
• Build and manage a healthy pipeline of qualified opportunities by executing 50+ daily touchpoints (calls, emails, LinkedIn messages) within ICP-aligned accounts, using intent data and engagement signals to prioritize effectively
• Partner with Account Executives on territory planning, account strategy, and seamless opportunity handoff—ensuring high-quality transitions that set deals up for success
• Maintain rigorous Salesforce hygiene, follow MQL processes consistently, and deliver reliable activity reporting that supports pipeline forecasting and go-to-market planning
• Contribute to messaging refinement, outbound experimentation, and process improvement by sharing market insights, testing new tactics, and collaborating with Marketing and Enablement on campaign effectiveness
• Develop deep product, competitor, and market knowledge through continuous learning—positioning yourself as a credible voice on Hiya's solutions and the challenges our customers face
• What Success Looks Like:
• Consistently achieve or exceed monthly and quarterly targets for Meetings Attended and Stage 1 Opportunities, demonstrating reliable execution and strong pipeline contribution that supports Hiya's revenue growth objectives
• Build trust and credibility with Account Executives, Marketing, and Enablement through high-quality discovery, effective collaboration, and thoughtful feedback—becoming a go-to partner for outbound strategy and execution
• Strengthen Hiya's market position in France by refining outreach messaging, improving conversion rates, and sharing insights that inform broader go-to-market strategy across EMEA
• Start Date: Immediately
• Status: Full-time
• Type: Hybrid (3x week from office; Tue/Wed/Thu)
• Location: London (W1F 8WE)
• Department: Marketing
• Reports to: SDR Manager
• Direct Reports: No
• Travel required: Travel required up to 10% (may include travel for event support)