Director of Implementation, UVeye

• The ideal candidate combines strategic thinking with strong operational execution, fostering collaboration across Sales, Operations, Engineering and Customer Success to drive scalability and customer satisfaction
• 6+ years of experience in customer success, implementation, or operational leadership, including at least 3 years managing teams
• Proven success leading large-scale onboarding or implementation programs for hardware or technology solutions in the automotive or dealership industry
• Excellent organizational and communication skills with the ability to influence at all levels of the organization
• Experience managing cross-functional projects involving multiple internal and external stakeholders
• Proficiency with project management and CRM systems (e.g., Salesforce, Asana)
• Strategic mindset with a passion for operational excellence, process improvement, and team development
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities and rapid scaling
• Strong understanding of dealership operations and service lane processes is a plus
• Experience managing projects involving networking, electrical, and construction components is a plus

Desirable

• We are seeking an experienced and visionary Director of Implementation to lead UVeye’s customer Implementation organization, ensuring the seamless deployment of our systems across dealership clients
• This role will oversee a team of Implementation Managers and the Site Readiness team, responsible for delivering exceptional client experiences, operational readiness, and successful system installations
• You'll lead, mentor, and develop a high-performing Implementation team to ensure alignment with company goals and customer success objectives
• Define and execute scalable Implementation strategies that drive operational efficiency and customer satisfaction
• Oversee all dealership Implementation projects from contract signature through handoff, ensuring timely, high-quality delivery
• Standardize Implementation workflows, documentation, and communication for consistent execution across regions
• Collaborate cross-functionally with Sales, Operations, Engineering, and Customer Success to align on project goals and client transitions
• Implement and optimize project management tools and systems to track progress, allocate resources, and measure performance
• Anticipate risks, identify bottlenecks, and proactively implement solutions to maintain project timelines
• Use data and client feedback to measure Implementation effectiveness, report key metrics, and continuously improve processes
• Serve as a key stakeholder in aligning implementation capacity and readiness with sales forecasts and organizational growth