Customer Success Associate, Simvia
DACH, Growing Impact Scale Up
More information about location
Compliant supply chain solutions for agriculture
Job no longer available
Compliant supply chain solutions for agriculture
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To make compliance simple, affordable and insightful for all actors in the supply chain.
Role
Who you are
- We’re looking for an driven and energetic Customer Success Associate who enjoys building strong customer relationships and help grow our DACH region
- You are eager to learn, take ownership and thrive in a fast-paced scale-up environment. With a customer-first mindset, you help customers achieve their goals while contributing to long-term customer satisfaction and retention
- 0–2 years in a customer-facing role such as Customer Success, Account Management, Support, or hospitality. Internships count, and candidates from non-SaaS backgrounds are welcome
- German (native or fluent) and strong English. Fluency in French or Italian is a strong plus
- A genuine self-starter: curious, organised, and comfortable owning your work in a fast-moving scale-up
- Confident managing a large number of accounts with different needs and priorities
- Tech-savvy and eager to learn new tools. Experience with B2B SaaS, or with tools like HubSpot and AI assistants (Claude, ChatGPT), is a plus, not a requirement
What the job involves
- As Customer Success Associate – DACH, you'll join a seven-person Customer Success team and work closely with experienced Customer Success Managers, our onboarding team, and support
- From day one you'll help DACH customers get real value from the Simvia platform. Over your first months you'll take on more independence, until you confidently own your portfolio end to end
- Own your portfolio. Take full ownership of around 50 small and medium-sized DACH customers, and be their trusted, strategic point of contact from onboarding through renewal
- Run onboarding. Guide new customers through a structured onboarding, and together with our onboarding specialist help them become confident, active users of the core features
- Manage renewals. Own the renewal process for your portfolio, lead renewal conversations, and take clear responsibility for retention. This is one of the most important parts of the role
- Be the strategic partner, not the help desk. Provide strategic guidance that helps customers reach their goals. Day-to-day, how-to questions are handled by our support team, so you can focus on the bigger picture
- Stay ahead of risk. Monitor customer health, spot churn risks early, and act before they become problems
- Support expansion. Work with Sales to identify and support upsell and cross-sell opportunities where they genuinely help the customer
- Be the voice of the DACH customer. Collect structured feedback and share it with Product, Support, and the wider team to keep improving the customer experience
- Improve how we work. Contribute ideas to sharpen our onboarding materials, internal processes, and customer communication
Our take
Simvia, formerly Agriplace, delivers a platform to help buyers primarily in the agriculture space to streamline their supply chains for cost, simplicity and compliance. Granting access to a wealth of data, it empowers users to make the best choices while freeing them from lengthy research and vetting processes.
The platform features automated data collection and checks on certificates and lab analyses, with a portal for each supplier to share their documentation. On top of this, it is able to search and retrieve certificates from sources such as GLOBALG.A.P., GRASP, Tesco Nurture, SIZA, BRC and Planetproof.
These capabilities combine to make the platform a strong choice for those who want to make their processes more efficient without risking compliance. And, as the agriculture and wider consumer goods industry ramps up digital transformation, there should be a good amount of opportunity in Simvia's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2020
$0.2m
SEED
Aug 2019
$1.4m
SEED
Total funding: $1.6m
Company benefits
- Fun & Inclusive team
- Flexible working hours
- Pension contribution
- Travel reimbursement
- Remote working
- Rapid career advancement
Company HQ
Burgwallen Nieuwe Zijde, Amsterdam, Netherlands
Leadership
Nico Broersen
(CEO & Co-Founder)Originally Commercial Director of the company from 2018-2020, then became CEO. Previously Merchandising Manager at Ocado and Global Digital Brand Lead (Rexona/Degree) for Unilever.
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