Strategic Operations Manager / Senior Associate, DevRev
3 days a week in office (Palo Alto, CA)
Dev-centric CRM platform
Job no longer available
Dev-centric CRM platform
501-1000 employees
Job no longer available
3 days a week in office (Palo Alto, CA)
501-1000 employees
Company mission
DevRev's mission is to leverage data, design, and machine intelligence to empower developers to build, support, and grow their revenue.
Role
Who you are
- 3+ years of experience in management consulting, investment banking, or a strategic role at a tech company or high-growth startup
- Strong analytical skills with a proven ability to use data to drive process improvements and operational success
- Excellent communication skills with the ability to influence stakeholders at all levels
- Comfortable with financial analysis and managing multiple projects in dynamic, fast-paced environments
- Bachelor's degree in Business, Economics, Engineering, or a related field; an MBA or advanced degree is a plus
What the job involves
- The Strategic Operations team’s mission is to help DevRev grow and scale efficiently by designing the best possible operations ‘machinery’ of the company as early as possible
- In many ways, this team is in service of DevRev teams and employees who are delivering the best products and services for our customers - product, engineering, sales, marketing, and support
- Great operations design and delivery makes the difference between a mediocre “this is how it has always been done” and a more elegant, scalable and flexible solution that evolves with DevRev
- Members of the Strategic Operations team are expected to take on operational areas and own them end-to-end, driving them to excellence
- The day-to-day specifics of members of our team vary, but typically involve a hybrid of operational, strategic, analytical and technical skills
- We dive deep into DevRev's needs, people, processes, data and systems, identifying where large operation design (or redesigns) may be required and where small operational efficiencies, automations and tools can buy us ‘inches’
- We are expected to work cross-functionally and collaboratively across DevRev to deliver measurable results
- We are seeking a candidate with 3+ years of experience (ideally from management consulting, investment banking, or strategic roles in tech/high-growth startups) to drive impactful changes across our organization
- Examples of operational areas that could serve as project focus areas could include:
- Corporate Strategy: Align strategic initiatives for cohesive, cross-departmental growth
- Outbound Sales: Optimize sales processes to unlock high-value market opportunities
- Inbound Marketing: Develop data-driven strategies to attract and convert quality leads
- Scalable Deal Structuring: Standardize workflows to accelerate and streamline negotiations
- Upsell & Churn Mitigation: Identify upsell opportunities while effectively reducing churn
- Evaluate and diagnose existing processes across various teams to identify inefficiencies and improvement opportunities
- Lead projects from problem identification through to execution of scalable solutions
- Collaborate with cross-functional teams—including product, engineering, marketing, sales, and finance—to ensure seamless implementation of strategic initiatives
- Leverage data analytics and financial analysis to guide decision-making and track key performance metrics
- Develop clear documentation and effectively communicate recommendations to both technical and non-technical stakeholders
Our take
DevRev helps developers build better products for customers through a platform that connects them to the revenue their applications generate. Their headless, dev-centric CRM hopes to help developers clock technical issues faster by showing more directly how customers use their products.
When the company emerged from stealth mode in 2021, they were already well backed by considerable funding and a highly experienced leadership team. Collating and usefully displaying customer feedback for developers, especially using AI and machine learning, is a tough nut to crack. So the DevRev has been savvy in front-loading talent and investment.
The founders’ previous venture Nutanix saw huge success, reaching Unicorn status before going public in 2016. DevRev and its team reached the same in 2024 off the back of Series A funding. This ambitious startup has already delivered the first iteration of what it hopes will become the largest global developer relations product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
117% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$100.8m
SERIES A
Jul 2021
$50m
SEED
Total funding: $150.8m
Company benefits
- Life, AD&D, & disability insurance
- DevRev learning modules
- Relocation reimbursement
- 401k
- Work from home opportunities
- Health insurance
- Unlimited PTO
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Dheeraj Pandey
(Co-Founder & CEO)They started out as a Software Developer at Trilogy Software, Zambeel and Oracle. They co-founded Nutanix and are a current board member of Adobe.
Manoj Agarwal
(Co-Founder & President)They worked as Senior Engineering Manager of EFI and Director of Engineering at SanDisk. They were also SVP Engineering at Nutanix.
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