Group Product Manager, Level AI
Human-quality AI for every customer interaction
Job no longer available
Human-quality AI for every customer interaction
201-500 employees
Job no longer available
201-500 employees
Company mission
To blend human and machine intelligence to transform customer experiences.
Role
Who you are
- Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university
- At least 7 years of experience in product management, with at least 5 years in SaaS-based technology
- Experience in defining, developing and managing new products in a fast-paced environment is a plus
- Experience defining customer requirements in big data, data analytics, or related technologies is a plus
- Strong detail orientation, organizational skills, and project management skills
- Familiarity with Contact Center or Video Content platforms, or both, is a plus
- Compensation will be competitive and commensurate with qualifications
- We offer standard startup perks and are open to remote work arrangements
What the job involves
- You will collaborate directly with professionals who have contributed to major technology companies worldwide, including Amazon, Facebook, and Google
- This is an exceptional opportunity to immerse yourself in the AI Tech domain, contributing to critical feature launches, customer engagement, and growth initiatives
- Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research
- Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables
- Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning
- Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes
- Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans
- Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth
- Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions
- Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product
- Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies
Our take
Contact centres play a critical role in modern businesses, yet they continue to face persistent challenges such as high staff turnover, operational inefficiencies, and the pressure of managing large volumes of customer interactions. On top of this, traditional approaches often struggle to consistently improve service quality while also ensuring customer data is handled securely.
Level AI addresses these issues with AI-powered tools designed to enhance contact centre operations, By leveraging generative AI and large language models (LLMs), the platform analyses customer conversations, delivers real-time support to agents, and automates processes such as quality assurance and sentiment analysis.
Following a significant funding round in 2024, the company announced plans to expand its team and accelerate product innovations. With this foundation, Level AIremains focused on helping organizations strengthen customer interactions and drive greater efficiency across their contact centre operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Ashish Nagar
(Founder & CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
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