Associate Program Manager, Instacart

• 2–3 years of experience in legal operations, legal project management, contract operations or a related role
• Hands-on experience supporting CLM tools or legal workflows, with Ironclad preferred
• Experience pulling reports, maintaining trackers, or working with operational data
• Strong organizational skills and attention to detail
• Comfort supporting systems, troubleshooting issues, and following documented processes
• Experience working in a fast-paced, technology-driven environment
• Strong written and verbal communication skills

Desirable

• Instacart is hiring an Associate Program Manager to support the Legal Operations function and the systems and workflows that enable the Legal team to operate efficiently
• You will focus on execution, tooling support, reporting, documentation, and workflow upkeep across the Legal department
• You will partner closely with Legal and business stakeholders to support intake, maintain tools, troubleshoot issues, and track operational improvements
• This is an individual contributor role focused on support and execution rather than ownership of strategy or tooling architecture
• The Legal Operations team supports how Legal work gets done at Instacart
• The team builds and maintains workflows, tools, and processes that support contracting, intake, reporting, and day-to-day Legal operations as the business scales
• Legal Operations partners closely with Legal stakeholders and cross-functional teams to improve efficiency, consistency, and visibility across Legal work
• The team emphasizes practical execution, clear documentation, and continuous improvement
• Support Legal team intake and ad hoc workflows across a range of legal requests
• Ensure requests are submitted correctly, routed appropriately, and progressing through systems as expected
• Provide day-to-day support for intake questions, workflow issues, and process clarifications
• Identify recurring intake or workflow issues and surface improvement opportunities
• Support the day-to-day operation of the CLM platform, with Ironclad experience preferred
• Troubleshoot workflow issues related to intake, routing, approvals, execution, and post-signature handling
• Support testing and validation of workflow updates and tool changes
• Handle CLM administration tasks including user access, templates, metadata updates, and reporting
• Support other Legal team tools through basic administration, documentation, and user support
• Pull data and reports from Legal tools and systems to support operational visibility
• Maintain trackers and dashboards to monitor workflow volume, turnaround times, and issue trends
• Support analysis of workflow performance and help track the impact of process improvements
• Ensure data quality and consistency across reports and trackers
• Create and maintain internal documentation, guides, FAQs, and training materials
• Support Legal knowledge management in Confluence by organizing, updating, and maintaining content
• Ensure documentation remains accurate, discoverable, and aligned with current workflows
• Support Legal Ops initiatives by tracking tasks, timelines, dependencies, and deliverables
• Assist with rollouts, communications, and change support for new tools or workflow updates
• Provide clear status updates and flag risks or issues as needed
• Support administrative Legal Ops work including subscription tracking, spend hygiene, reporting support, and process documentation
• Assist with research and data gathering to support Legal Ops planning and continuous improvement
• Support operational consistency across Legal Ops systems and trackers
• Use AI-enabled tools to support drafting, summarization, intake triage, and documentation work
• Help test and provide feedback on AI tools used in Legal Operations