Recruiter, Gorgias
€55.6-76.4k
0.001% – 0.006%
2+ days a week in office
The conversational AI platform for eCommerce
Be an early applicant
The conversational AI platform for eCommerce
501-1000 employees
Be an early applicant
€55.6-76.4k
0.001% – 0.006%
2+ days a week in office
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- 2 to 4 years of recruiting experience
- Experience in agency or in house within a fast paced tech or scale up environment
- Proven track record of closing roles under time constraints without compromising on quality
- Strong judgment, you can distinguish between signal and noise in a candidate profile
- You understand the difference between perception and perspective, you seek context before forming conclusions
- Naturally driven and self motivated, you take ownership without needing reminders
- Comfortable being accountable for results
- Confident partnering with and constructively challenging hiring managers when needed
- Experience using an ATS, ideally Ashby or a similar structured system
What the job involves
- We are looking for a strong, execution focused Recruiter to own end to end hiring across multiple functions at Gorgias
- You will manage active searches across a mix of business and operational roles, partnering closely with hiring managers to deliver high quality hires within clear timelines
- You may also support more senior recruiters and the Head of Talent Acquisition on technical or leadership searches through research, talent mapping, and candidate shortlisting
- This is a high ownership role for the searches you directly own, while also contributing to broader team hiring efforts
- You will thrive here if you enjoy fast paced environments, structured processes, and being accountable for outcomes, not just activity
- Own and deliver high quality hiring across assigned functions, ensuring searches move with speed, structure, and strong candidate experience, while contributing to a high performance Talent Acquisition culture at Gorgias
- Own 5 to 10 concurrent roles end to end, from intake to offer close
- Run structured intake meetings to align on success profiles and sourcing strategy
- Drive sourcing across LinkedIn, referrals, inbound, and creative outbound when needed
- Run structured, high signal phone screens tied to defined competencies
- Partner closely with hiring managers to ensure alignment, feedback quality, and efficient decision making
- Contribute to technical or leadership searches through research, talent mapping, and shortlisting support when needed
- Keep pipelines clean and up to date in Ashby
- Proactively identify bottlenecks and course correct without waiting to be told
- Lead offer processes and drive high offer acceptance rates
- Contribute to continuous improvement of our hiring process and metrics dashboard
- How We Measure Success
- Time to fill and time to first qualified candidate
- Quality and consistency of candidate pipelines
- Offer acceptance rate
- Hiring manager satisfaction
- Quality of hire, assessed through early performance feedback
- Data hygiene and process discipline in our ATS
- This is a role where outcomes matter. We care about quality, speed, and candidate experience equally
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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