Senior Content Designer, Komodo Health

• Deep expertise in both UX design and content strategy for complex enterprise software, as well as experience designing conversational AI experiences
• Track record of owning end-to-end design projects from concept through implementation, including research, prototyping, and detailed specifications
• Experience with AI systems and conversational design, including NLP concepts and dialogue management, while using data to inform design decisions
• Proficiency with modern design tools and ability to create clear documentation for both UI patterns and content systems
• Strong collaboration skills, particularly with product, engineering, and customer success teams to develop technically feasible solutions
• Portfolio demonstrating ability to transform complex concepts into human-centered solutions, showcasing both interface and content design work

Desirable

• As a Content Designer, you will own design of platform experiences and AI functionality that meaningfully enhances people’s lives and helps get us closer to our revenue goals, and will work to build a shared understanding of the personas we serve.
• Led the end-to-end design of AI-driven features, developing both interface patterns and content strategy that maintained consistent voice while aligning with business objectives
• Partnered with product, engineering, and AI teams to define requirements and success metrics, ensuring designs were grounded in user research and technical feasibility
• Built scalable content frameworks across multiple user types, including error states, edge cases, and AI dialogue management strategies
• Drove experimentation and research to validate design decisions, incorporating both qualitative and quantitative insights to optimize experiences
• Collaborated with cross-functional teams to gather customer feedback, identify priority pain points, and ensure solutions met both user needs and business goals
• Designed and documented AI interaction frameworks, including training data, response variations, and ethical guidelines that maintained trust and transparency