Vice President Payroll & Benefits, HiBob
Services & Operations
$230-290k
This role has an additional variable compensation component
A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Posted today
$230-290k
This role has an additional variable compensation component
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Strong US payroll experience is required
- At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment
- Proven experience scaling payroll services and/or operations in a high-growth or evolving business
- Track record of improving implementation quality, speed, predictability, and customer outcomes
- Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance
- Experience building services models that support growth from SMB through mid-market
- Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations
- Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution
- Experience working with services partners is an advantage, particularly around partner quality, enablement, and support
- Deep payroll domain leadership is a strong advantage, though we are also open to broader services leaders with meaningful payroll experience
What the job involves
- This is a unique opportunity to shape one of HiBob’s most strategic growth areas
- You will play a defining role in helping us win in the US payroll market, scale our UK payroll business, and build a payroll services capability that drives customer value, retention, and long-term growth
- HiBob is looking for a strategic and execution-oriented VP Payroll & Benefits (Services & Operations) to lead and scale our payroll services business across the US and UK
- This leader will own the strategy, execution, and business performance of Payroll Services & Operations, with direct accountability for customer satisfaction, influence payroll revenue as well as payroll services revenue and P&L
- You will partner closely with the Payroll GM, Payroll Tech/Product leadership, and regional Customer Success leaders to drive exceptional customer outcomes, influence retention and expansion, and build a high-performing, scalable payroll services organization
- This role reports directly to the Chief Customer Officer (CCO)
- Define and lead the strategy for Payroll Services & Operations across the US and UK
- Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market
- Scale the UK payroll services model to support continued growth and increasing customer complexity
- Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience
- Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes
- Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps
- Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum
- Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion
- Lead and develop a high-performing payroll services organization through a period of rapid growth and scale
- Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled
- Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob’s broader growth strategy
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amounts of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services, whilst already large, is growing.
Hibob has attracted high-profile customers like Fulham FC, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Private health coverage
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
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