Product Operations Manager, Medrio
$120-140k
More information about location
Decentralized clinical trial technology
Open for applications
Decentralized clinical trial technology
201-500 employees
Open for applications
$120-140k
More information about location
201-500 employees
Company mission
To work towards a healthier world by offering full-service solutions to streamline research and improve clinical trials.
Role
Who you are
- 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management
- Bachelor’s Degree
- Clinical Trial experience preferred but not required
- Strong ability to bring structure to ambiguous and evolving environments
- Proven experience driving cross-functional initiatives without direct authority
- Excellent organizational and operational thinking skills
- Strong stakeholder management and communication skills, including executive-level interaction
- Ability to balance strategic thinking with hands-on execution
- Experience working with third-party vendors or strategic partners preferred
What the job involves
- The Product Operations Manager is responsible for establishing and operationalizing the frameworks, processes, and cross-functional coordination required to successfully deliver and scale Medrio’s existing product portfolio and partner-enabled offerings
- This role focuses on ensuring operational readiness for existing products and releases, not defining product strategy or roadmap direction. It partners closely with Product, Professional Services, Sales, Marketing, and external partners to ensure that enhancements, integrations, and partner solutions are implementable, supportable, and scalable
- This role also ensures that customer feedback is continuously integrated into operational planning and execution through structured engagement with internal and external Product Advisory Councils
- This role operates in close partnership with the Senior Director of Product Launch & Readiness, who is primarily focused on new product development and launch initiatives, ensuring clear division of ownership across the product lifecycle
- This is an individual contributor role that operates with a high degree of autonomy and influence, driving alignment and accountability across teams without direct reporting authority
- Establish and maintain operational readiness frameworks for existing products, releases, and product partners
- Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
- Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
- Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
- Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
- Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
- Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
- Identify and resolve gaps between product design and real-world customer usage
- Define and track key metrics related to readiness, operational efficiency, and partner performance
- Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
- Continuously improve processes and frameworks to reduce friction and support scale
- Conducts market research and interviews customers in order to obtain product feedback, inform GTM strategy, and validate customer profile
- Partners with internal stakeholders across Product, Professional Services, Sales, Marketing, Support, and Engineering
- Collaborates with external partners (e.g., AG Mednet, Pharmaseal, ThoughtSphere) to ensure successful execution and delivery of integrated solutions
Our take
Medrio provides a range of advanced electronic data capture and clinical tools to make it possible for healthcare organizations to achieve better outcomes in complex clinical trials.
The business offers analysis of the clinical trials field, and improves outcomes by recommending alternative providers if it can't deliver to a particular client. This is part of the ethos of trust and transparency that is at the heart of Medrio.
The platform helps to simplify workflows for both clinicians and patients, ensuring that goals can be achieved with greater regularity, regardless of whether healthcare companies are operating in traditional, hybrid, or fully virtual environments. Offering electronic data capture, patient-reporting outcomes, randomization and supply management, along with a range of professional services, Medrio delivers multiple clinical use cases.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (2 rounds)
May 2017
$30m
LATE VC
Oct 2011
$2m
EARLY VC
Total funding: $32m
Company benefits
- An awesome, colorful HQ in downtown San Francisco with ping-pong, video games, and a kitchen full of healthy snacks
- Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums
- Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations
- Weekly company-wide standup
Company HQ
Financial District, San Francisco, CA
Leadership
Nicole DuPont Latimer
(CEO, not founder )Masters at University of Michigan. Manager at Deloitte, General Manager and Executive Director at The Advisory Board Company. President and CEO at StayWell, before becoming CEO at Medrio in August 2020.
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