Analyst, Cityblock Health
Care Team Capacity
$71-90.5k
+ Participation in the company’s equity program
Healthcare for underserved communities
Be an early applicant
Healthcare for underserved communities
1001+ employees
Be an early applicant
$71-90.5k
+ Participation in the company’s equity program
1001+ employees
Company mission
To reduce costs, improve the experience and the quality of care, and transform the health of communities.
Role
Who you are
- Bachelor's degree
- 3+ years of experience in workforce management, operations, or data analysis (Healthcare or Startup experience preferred)
- WFM Tooling: Proficiency with workforce management platforms
- Analytical Skills: Intermediate Google Sheets skills (VLOOKUPs, Pivot Tables). Ability to interpret data dashboards and translate numbers into operational "stories."
- Problem Solving: Ability to solve moderate-to-complex problems independently, such as resolving scheduling conflicts or technical queue errors
- Results Driver: You take ownership of your daily tasks, using data to monitor your own progress and escalating issues before they become member-facing problems
- Member Advocate: You understand that every data point represents a member; you drive efficiency to ensure members get the support they need faster
- Growth Agent: You adapt quickly to new tools and processes, maintaining a positive attitude during operational shifts or market changes
- Team Builder: You work collaboratively with cross-functional partners, providing clear and helpful information to care team members regarding their schedules and tasks
What the job involves
- The Care Team Capacity Analyst is responsible for the day-to-day tactical execution of care team capacity planning and real-time queue oversight
- The Analyst ensures that our members receive timely care by monitoring "live" task queues, identifying staffing gaps, and re-routing work to ensure care team delivery pods are operating at peak efficiency
- The Analyst is a data-driven problem solver who balances the technical requirements of workforce management with an understanding of the human needs of our care teams and members
- Active Oversight: Perform continuous monitoring of care team delivery pod queues, ensuring that tasks are moving through the workflow and alerting leadership to potential bottlenecks
- Inbox Management: Support and task care teams based upon athena messages
- Task Assignment: Re-assigns tasks in real-time based on current staffing levels, priority of member needs, and pod capacity
- Membership Management: Creates lists of members for assignment based upon common gaps or tasking needs. Oversees administrative duties in platforms for eligibility and member management
- Intraday Management: Adjusts daily schedules and coverage plans to account for unplanned absences or surges in member outreach
- Performance Tracking: Executes daily and weekly "control reporting" to track key metrics such as response times, task aging, and pod utilization rates
- Trend Identification: Analyzes data signals to identify recurring operational gaps, providing the WFM Manager with actionable insights for long-term staffing adjustments
- Data Integrity: Ensures all workforce data within the WFM tools and is accurate and reflects current care team structures
- Sprint Support: Executes the administrative and data-tracking components of local market "sprints" or operational initiatives
- Team Liaison: Acts as a point of contact for frontline staff regarding schedule updates, shift swaps, and coverage inquiries
- Connects with payor partners and members regarding enrollment status. Trains market stakeholders and staff at large in the disenrollment process and member management workflow
- Coordinates pending disenrollments with care teams
- Success Metrics:
- Queue Health: Maintenance of task aging and response times within the target "Green" zone for assigned pods
- Reporting Accuracy: Timely delivery of daily/weekly performance reports with 100% data reliability
- Membership Data Fidelity: Clarity and accuracy of membership data driving workforce management
- Coverage Stability: Minimal "uncovered" intervals due to proactive intraday adjustments
Our take
Cityblock Health partners with local health insurance providers and professional health practitioners to bring better healthcare to marginalized populations in the US with complex, unmet needs.
While there’s been a groundswell of startups in healthcare, and in particular the value based healthcare space, Cityblock Health sets itself apart through its focus on underserved communities in the US, rather than the wealthy. In doing so, it is helping to drive equity at a time when people need it most.
It's pulled in some serious funding and hasn't wasted a second putting it to work, rolling out its services in new cities and states across the US. The company has set its sights on reaching 10M members by 2030, and it's certainly moving with purpose to get there. Since 2021 funding, it's rolled out its community-focused, value-based care model, opening new offices and locking in key partnerships to bring its vision to more people, faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2021
$400m
LATE VC
Mar 2021
$192m
SERIES C
Total funding: $915m
Company benefits
- Employee connectedness - Time to retreat and connect with teammates to shape our culture and set goals together
- Great health insurance - Comprehensive medical, mental health, dental, and vision coverage for employees and their families, including 12 free therapy or psychiatry sessions per year
- Financial savings - 401(k), HSA, FSA, and Commuter benefits to support you now and for the future
- Paid time off - Up to 9 weeks of paid time off, including vacation, sick & safe time, and holidays
- Parental leave - Up to 16 weeks of paid leave for new parents, and a flexible work culture for everyone, including parents
- Learning and development - Access to LinkedIn Learning and weekly professional development classes, with reimbursement for clinical CEUs
Company HQ
Dumbo, NY
Leadership
Toyin Ajayi
(Co-Founder & CEO)Board certified Physician. Served as President of Cityblock in 2017, becoming CEO in 2022. Previously served as Chief Medical Officer at Commonwealth Care Alliance (CCA), as well as Chief Health Officer at Sidewalk Labs.
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