Customer Success Manager, Workfully
Decentralized hiring ecosystem
Open for applications
Decentralized hiring ecosystem
1-20 employees
Open for applications
1-20 employees
Company mission
To create the most trusted recruitment experience in the world.
Role
Who you are
- Industry Expertise: Experience working in or understanding our customers’ industries
- Technical Aptitude: Comfortable with technology, particularly BIM, CAD, or similar construction software
- Customer-Centric Mindset: Passion for customer satisfaction and long-term success in a SaaS environment
- Technical Aptitude: Comfortable with new technology; experience with BIM, CAD, VR, or construction software is a plus
- Stakeholder Management: Proven ability to manage complex stakeholder relationships
- Problem-Solving: Proactive in addressing customer challenges
- Collaboration: Team player who works effectively across departments
- Global Mindset: Fluent in English; additional languages are a strong advantage
What the job involves
- As a Customer Success Manager, you’ll ensure our customers achieve maximum value from our solutions
- You’ll onboard new customers, nurture relationships, and support them throughout their journey, both locally and internationally. You’ll be their advocate, ensuring engagement and satisfaction for the long term
- Customer Onboarding: Lead a smooth onboarding process, setting customers up for success
- Relationship Management: Build and maintain trust-based relationships, ensuring long-term engagement
- Value Optimization: Identify opportunities to maximize value through guidance and best practices
- Customer Advocacy: Capture customer feedback to relay to product and development teams for improvement
- Issue Resolution: Work with support and development teams to resolve issues quickly and effectively
- Metrics Ownership: Track success metrics such as adoption, satisfaction, and retention
- Strategic Sales: Identify, close, and expand business opportunities at a strategic level
- Stakeholder Management: Manage complex stakeholder landscapes with strong communication and interpersonal skills
- Sales Process: Handle the sales process from opportunity to close
Our take
In an industry dominated by traditional recruiting agencies, Workfully looks to stand out by supplying a decentralized recruitment and upskilling marketplace. The idea is to enable recruiters to act as their own agency, tailoring the recruitment process so that they can attract, hire, train and coach the talent they specifically need.
Workfully provides two products, "Hiring" and "HireSkilling". The Hiring service depends upon the company's network of Talent Partners, and can be deployed in-house or externally, or clients can opt for the "Executive" version designed to help bolster their C-suite. HireSkilling, meanwhile, allows users to seamlessly hire and upskill talent in one program, essentially creating the talent they need and may have been struggling to source.
Having secured a promising seed round in 2023, Workfully is looking to both expand its team and grow its product offering. With the recruiting service industry worth around $700 billion, and ripe for innovation, there is certainly an opportunity for the company to find success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Oct 2023
$1.3m
SEED
Total funding: $1.3m
Company benefits
- Remote possibilities
- Stock options
- Join an early start-up
Company values
- 🏔️ Embrace the adventure - Embrace where we are, no matter the challenges. Always find excitement and growth
- 🤝Trust by default - Gain trust through respect and transparency
- 📈 Constantly move the needle - Move fast and focus on what matters
- 🎁 Give first - Giving is the best way of gaining
Company HQ
Sant Pere, Santa Caterina i la Ribera, Barcelona, Spain
Articles
Leadership
Stefano Tacconi
(Co-founder)Former Sales Insights Analyst (EMEA) at Autodesk, Account Manager at Google, and Sales Coordinator (Italy) at EF Education First.
Valerio Rossi
(CEO & Co-founder)Former Global Talent Acquisition Manager at Atlas and ALEA. Previous IT Recruitment Consultant at Spring Spain and Senior Technical Recruiter (EMEA) at Amaris.
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