IT Operations Specialist, Unity

• Problem solving with technical issues and curious with new technologies
• Ticketing system savvy
• Team player
• Excellent communicator
• Customer service champion
• This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English
• Experience with both macOS and Windows computers
• Good problem-solving skills
• Great interpersonal and communication skills, both oral and written
• Good at adapting to changes, delays and unexpected events
• Responsible for your own queue in our ticketing system
• Update our knowledge base and internal web where we update our solutions and resources for our global IT process
• Making our employees happy with great customer support!

Desirable

• This role is crucial for keeping the company's technological infrastructure running smoothly
• You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need
• This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees)
• Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security
• You'll be a problem-solver, keeping everyone productive with seamless technology
• Your work ensures smooth operations and helps the team achieve their goals
• In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems – all while working as part of a supportive team!