Senior DevOps Engineer, Sprinklr
VOIP
$134-223k
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
$134-223k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Ideal candidate will be located in Austin, TX
- Remote Austin TX is available
- You excel at architecting, developing, and maintaining optimal cloud infrastructure that ensures stability, scalability, and performance
- You are passionate about solving real-time problems faced by our mission-critical cloud-native services and are dedicated to achieving the high quality and reliability our customers expect
- You document and clearly communicate your solutions, and you enjoy mentoring junior team members and sharing your knowledge with other engineers
- 7+ years of relevant DevOps Experience
- BS in Computer Science or Engineering
- Experience with cloud platforms (Azure, AWS, GCP)
- Proficiency in programming and scripting languages (Python, Java)
- Experience in Unix/Linux systems administration and troubleshooting
- Experience in developing flexible, robust, and testable Infrastructure as Code modules
- Experience with CI/CD platforms for automating infrastructure, builds, tests, and releases
- Familiarity with observability tools (APM, logging, metrics)
- Experience designing operational management tools for SaaS/PaaS systems
- Proficiency with Kubernetes (AKS, EKS, GKE)
- Experience in deploying and managing highly available multi-zone Kafka, Elasticsearch, and MongoDB clusters in large-scale production environments
- FedRamp Projects
What the job involves
- Build user-friendly platforms and tools for rapid, consistent, and secure service provisioning
- Implement cloud-native site reliability best practices
- Write clear, maintainable, and performant code
- Debug cloud-native distributed systems
- Educate and influence the engineering organization on new architectural patterns
- Provide comprehensive documentation for self-service
- Innovate, solve complex issues and enhance system scalability and security
- Deploy, automate, maintain, and improve backend infrastructure
- Develop, maintain, and enhance continuous integration infrastructure and services
- Review code and share best practices within the team
- Participate in on-call rotations
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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