Customer Experience Associate, Havenly Brands
$18/hour
More information about location
Interior design services
Job no longer available
Interior design services
201-500 employees
Job no longer available
$18/hour
More information about location
201-500 employees
Company mission
To open the door to better living and redefine how people shop for home.
Role
Who you are
- This opportunity may be perfect for you if you’re not only a true “people person” but a problem solver at heart
- You’re incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment
- Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someone’s day
- 1-3 years experience in a similar customer-facing role
- Familiarity with ecommerce platforms and proficiency in using customer support software and tools
- Excellent written and verbal communication skills, as most customer interactions will occur through digital channels
- Strong time management skills to meet daily/weekly goals and work independently
- Empathetic and patient attitude towards customers, strong problem-solving and conflict resolution skills
- Adaptability and a willingness to learn and grow alongside the company
What the job involves
- Working hours will generally range from 9am - 5pm MST (Tuesday-Sunday)
- As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to our clients
- We work tirelessly to create delightful interactions with our customers and have fun doing it
- Provide friendly and efficient support to customers via various communication channels, including email, chat, and phone, to address inquiries and troubleshoot problems
- Investigate and resolve customer complaints, order discrepancies, and return requests, ensuring that each issue is resolved to the customer's satisfaction within established guidelines
- Develop in-depth knowledge of our product offerings, platform features, and policies to provide accurate and informative responses to customer inquiries
- Offer clear and professional communication with customers and vendors, maintaining a positive and empathetic tone
- Maintain detailed records of customer interactions, issues, and resolutions in our customer support system for future reference and reporting
- Collect and report customer feedback, suggestions, and recurring issues to the relevant teams within the company to help improve our services and products
- Collaborate with other team members, including sales, logistics, and product teams, to ensure a unified and seamless customer experience
- Follow company policies, guidelines, and best practices to ensure consistency in customer support and data protection
Our take
Founded in 2014, Havenly Brands has grown to be a major player in the online interior design space. It operates the brands Havenly, Interior Define, Burrow, The Citizenry, The Inside and St. Frank - delivering ways for people to more easily make their spaces their own.
One of the ways it does this is by connecting consumers with professional interior designers and product purchase recommendations through the Havenly platform. These consultations put the company ahead of simple visualization services, by making what is typically an inaccessible service affordable to more people.
Along with the sector at large, Havenly Brands has seen a healthy upswing in recent years. As it continues to build out its family of brands, its unique approach to the interior design business could see it win big.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$28m
SERIES C
Oct 2019
$32m
SERIES C
Total funding: $85.9m
Company HQ
River North Art District, Denver, CO
Leadership
Lee (Motayed) Mayer
(Co-Founder & CEO)A Columbia and Harvard Business School graduate who started out in Strategic Development at Canon. They also worked at Bain & Company from 2009 to 2011.
Emily Motayed Lancaster
(Co-Founder)They have an MBA from the Wharton School and were Chief of Staff at Bread. They also co-founded Nurture& and Livi Beauty.
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