Enterprise Account Manager, Mirakl
3+ days a week in office
Marketplace SaaS platform
Open for applications
Marketplace SaaS platform
501-1000 employees
Open for applications
3+ days a week in office
501-1000 employees
Company mission
To help companies seize the marketplace opportunity.
Role
Who you are
- 5+ years of demonstrated success in a SaaS Sales, Account Management or Renewals
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
- Strong process management, financial acumen, operations acumen
- Demonstrated success in closing complex, multi-year deals
- Historical success in exceeding revenue goals
- Excellent verbal/written/analytical skills necessary
- Experience with enterprise CRM or customer service applications
- Bachelor's Degree required
- If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match
What the job involves
- To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for an Enterprise Account Manager
- As the Sr. Account Manager, you will be responsible for the commercial growth of your assigned territory. Management of this portfolio will include the following key priorities:
- Management of planned renewals within the fiscal year
- Manage pipeline of upsell/cross-sell opportunities within assigned territory against an annual sales quota
- Partner with Customer Success to mitigate commercial risk and prevent churn
- You will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Customer Success, Finance, Operations and Legal organizations to uncover expansion and upsell opportunities, to secure every renewal within your portfolio, and to update terms as necessary
- You will need to balance potential growth with attrition risk in order to strategize commercial approaches with the goal of establishing successful long term commercial contracts with our customers
- Develop and execute win/win negotiation strategies for account contract renewals that maximize contract value while protecting and enhancing customer relationships
- Partner with Customer Success, Finance, Rev Ops & Legal to develop a clear renewal strategy for each customer based on data driven decisions
- Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities throughout the contract lifecycle
- Own, drive and manage the renewals process in collaboration with the account team, including but not limited to identifying customer requirements, uncovering roadblocks, and understanding customer processes to drive renewal to on-time closure
- Provide executive management with complete visibility to renewals and solicit executive involvement as required
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory while ensuring any uncovered risk is clearly communicated in order to develop resolution strategies
Our take
Mirakl is a SaaS platform that provides the technology and partner ecosystem needed to launch an eCommerce marketplace. There are a couple of major benefits to this : if a store doesn't hold an item a customer wants in stock, it can be sourced seamlessly through marketplace partners, and it allows eCommerce retailers to hold a lot less inventory especially in less-requested lines.
Since its founding in 2012, Mirakl has helped more than 400 companies develop new marketplaces to drive adoption of their products. It currently works with consumer-facing enterprises including Best Buy Canada, Carrefour and Office Depot – as well as industry-specific B2B companies like Airbus Helicopters, Toyota Material Handling and Accor’s Astore.
Mirakl has raised a large amount of capital in multiple rounds of funding. Investment has been used to grow its engineering and customer success teams, enabling product development and a broader reach. With solid revenue growth and an expanding global footprint, Mirakl seems set to increase its lead in the market moving forwards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2021
$555m
SERIES E
Sep 2020
$300m
SERIES D
Total funding: $948m
Company benefits
- Work from home opportunities
- Health insurance
- Perks & Benefits
- Inclusive culture, exclusive perks
- Tech welcome pack
- Healthy snacks and aperitifs
- Team activities
- Tech conferences and events
Company values
- Word Hard Together
- Go Above & Beyond
- Get Things Done
- Satisfy & Empower Clients
- Succeed Through Expertise
Company HQ
Chaillot, Paris, France
Articles
Leadership
Adrien Nussenbaum
(Co-Founder & Co-CEO)Previously Senior Associate at Deloitte Restructuring for 2 years and Co-founder at SplitGames for 5 years.
Philippe Corrot
(Co-Founder & Co-CEO)Previously Co-founder of Keyrus, Mayrev and SplitGames.
People progressing
Joined as Chief of Staff to the COO, being promoted to Head of Platform Advisory, Global after 1 year, and VP, Platform Advisory after a further 2 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Mirakl
Sophie Milochevitch (Chief Impact Officer)
- Our employees receive unconscious bias training
- We work with DEI community partners, speak at events and create content to encourage people from underrepresented groups to work in tech
- Women employees are given equal opportunities for promotion, this is supported by solid promotion rates
- We are well-ranked in the Professional Equality (EGAPRO) Index in France, with a score of 98/100, and have pay equity in all of our locations
- Our Parental Act includes full paid parental leave for both parents worldwide
- Our Workplace Experience Managers are dedicated to promoting wellness and mental health awareness. Subscriptions to the gym and yoga classes are provided for all employees, and we invite inspirational speakers to energize our employees
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