Enterprise Account Manager, Mirakl

• 5+ years of demonstrated success in a SaaS Sales, Account Management or Renewals
• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
• Strong process management, financial acumen, operations acumen
• Demonstrated success in closing complex, multi-year deals
• Historical success in exceeding revenue goals
• Excellent verbal/written/analytical skills necessary
• Experience with enterprise CRM or customer service applications
• Bachelor's Degree required
• If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match

• To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for an Enterprise Account Manager
• As the Sr. Account Manager, you will be responsible for the commercial growth of your assigned territory. Management of this portfolio will include the following key priorities:
• Management of planned renewals within the fiscal year
• Manage pipeline of upsell/cross-sell opportunities within assigned territory against an annual sales quota
• Partner with Customer Success to mitigate commercial risk and prevent churn
• You will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Customer Success, Finance, Operations and Legal organizations to uncover expansion and upsell opportunities, to secure every renewal within your portfolio, and to update terms as necessary
• You will need to balance potential growth with attrition risk in order to strategize commercial approaches with the goal of establishing successful long term commercial contracts with our customers
• Develop and execute win/win negotiation strategies for account contract renewals that maximize contract value while protecting and enhancing customer relationships
• Partner with Customer Success, Finance, Rev Ops & Legal to develop a clear renewal strategy for each customer based on data driven decisions
• Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities throughout the contract lifecycle
• Own, drive and manage the renewals process in collaboration with the account team, including but not limited to identifying customer requirements, uncovering roadblocks, and understanding customer processes to drive renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Accurately maintain/update a rolling 120 day forecast of renewals in your territory while ensuring any uncovered risk is clearly communicated in order to develop resolution strategies

• 📈 🎓 Career Growth Opportunities - Access to tailored development programs and clear pathways for professional advancement
• 👨‍👩‍👧‍👦 Parental Support - Enjoy enhanced parental leave, including a fully paid month off for the second parent and two sick child days per year, paid at 100% for each employee. An initiative designed to provide a supportive and family-friendly work environment
• 💆‍♀️🧘 Health & Wellness - Benefit from covered health insurance and initiatives promoting well-being
• 🏡 💻 Flexible Work Arrangements - Take advantage of flexible weekly remote work options
• 🥐 🍏 Daily Perks - Start the day with a complimentary breakfast and enjoy your meal voucher card (depending on the country)
• 🚲 🚇 Sustainable Transportation - Mirakl reimburses 50% of public transport subscriptions

Total funding: $948m

Mirakl is a SaaS platform that provides the technology and partner ecosystem needed to launch an eCommerce marketplace. There are a couple of major benefits to this : if a store doesn't hold an item a customer wants in stock, it can be sourced seamlessly through marketplace partners, and it allows eCommerce retailers to hold a lot less inventory especially in less-requested lines.