Customer Care Manager, Alteos

Netherlands

Salary not provided

Mid level

Berlin

More information about location

Digital insurance provider

Job no longer available

Digital insurance provider

21-100 employees

FintechHealthcareB2CB2BInsuranceInternet of ThingseCommerce

Job no longer available

Salary not provided

Mid level

Berlin

More information about location

21-100 employees

FintechHealthcareB2CB2BInsuranceInternet of ThingseCommerce

Company mission

To add an extra layer of protection to the things and activities people value most.

Job

Company

Role

Who you are

You've already gained experience in customer service, ideally in the insurance industry, and have supported Dutch customers
Your Dutch is at a native level, and you are proficient in either German or English
You have a passion for our products, are technically savvy, and familiar with modern communication tools
Strong customer orientation, decision-making ability, assertiveness, and outstanding communication skills are your strengths
Your friendly, engaging nature sets you apart, and you enjoy writing, chatting, and speaking with our customers
You're not only focused on personal success but also on the success of the team

What the job involves

Be our voice in the Netherlands! You'll be the first point of contact for our customers and partners. Manage incoming inquiries via phone, email, and chat, meticulously document them, and resolve all cases conclusively
Become an absolute expert in our products, ensuring that customers and partners always experience a transparent decision-making process
Actively operate and maintain our CRM and our in-house contract management system
Collaborate with our Operations Team to optimize existing processes for our customers, partners, and internal workflows
Independently handle new damage cases and ensure proactive damage management
Guarantee accessibility and our service level through your independent and responsible work style

Our take

Berlin-based Alteos develops tailor-made insurance solutions as ‘embedded insurance’ through innovative sales partnerships. It offers insurance-as-a-service and contains a wide portfolio of insurances, which are fully integrated and ready to purchase at the point of sale.

What sets Alteos apart is its unique technology platform, which was developed in-house and allows for better flexibility and efficiency. This has resulted in the company gaining over 100 million clients across the world, highlighting the success of its personalised approach to insurance solutions.

Alteos is a subsidiary of AXA Konzern AG, the French multinational insurance company. It therefore benefits from the experience and solidity that AXA brings when carrying out its task of simplifying and automating the insurance industry, which should put it in good stead to further its growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

37% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.2)

Company

Company benefits

Central location in Berlin
Flexible working hours
Apple devices
Team events
Home office
Drinks, fruits, cereal
27 vacation days
German classes

Company HQ

Charlottenburg, Berlin, Germany

Leadership

Dr. Sebastian Sieglerschmidt

(CEO)

Founded 7e stores and CommerceBoard GmbH. Served as Managing Director of Allianz X GmbH and as Entrepreneur Partner at eTribes Connect GmbH before founding Alteos.

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