User Onboarding Manager, Stripe
€62.1-93.1k
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
€62.1-93.1k
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- We’re seeking candidates with strong technical and business skills to drive high quality integrations while accelerating the time to go-live process
- We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers
- If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
- Corporate internship or 1-3 years of relevant professional experience
- Strong technical aptitude, with some experience in production-level software development with basic knowledge in at least 1 programming language
- A familiarity with APIs and Software Development
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills
Desirable
- Project management training or certification
- Has customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
- Can read, write, and understand code in different programming languages
- Has experience integrating Stripe or other RESTful APIs
- Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a bonus)
- Payments/ ecommerce experience
- Experience working in a Professional Services organization or in a customer success/support organization
What the job involves
- The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities
- Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups and SMBs with a more scalable onboarding approach
- Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 90-day onboarding engagement
- Users also gain access to a personalized online user portal and implementation resources to stay aligned with Stripe's best practices
- As the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations
- You will lead technical workstreams with these users while they are onboarding and expanding with Stripe
- You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings
- Own and drive relationships with external audiences of all kinds, from engineers to CTOs, to understand business objectives and translate requirements into integrations
- Proactively engaging and guiding users through the Stripe implementation process
- Lead users through technical implementations of products across the Stripe portfolio
- Integrate Stripe’s APIs to explore new products and features
- Review and validate integrations using Stripe APIs
- Advise and document best practices around integrations using Stripe APIs, Stripe products, payments, authorizations and optimizations
- Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
- Measuring and reporting on the progress and completion of user implementations
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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