User Onboarding Manager, Stripe

• We’re seeking candidates with strong technical and business skills to drive high quality integrations while accelerating the time to go-live process
• We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers
• If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
• Corporate internship or 1-3 years of relevant professional experience
• Strong technical aptitude, with some experience in production-level software development with basic knowledge in at least 1 programming language
• A familiarity with APIs and Software Development
• Experience in a customer-facing environment
• Strong analytical, quantitative and operational capabilities
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc,)
• Exceptional communication and presentation skills

Desirable

• The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities
• Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups and SMBs with a more scalable onboarding approach
• Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 90-day onboarding engagement
• Users also gain access to a personalized online user portal and implementation resources to stay aligned with Stripe's best practices
• As the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations
• You will lead technical workstreams with these users while they are onboarding and expanding with Stripe
• You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings
• Own and drive relationships with external audiences of all kinds, from engineers to CTOs, to understand business objectives and translate requirements into integrations
• Proactively engaging and guiding users through the Stripe implementation process
• Lead users through technical implementations of products across the Stripe portfolio
• Integrate Stripe’s APIs to explore new products and features
• Review and validate integrations using Stripe APIs
• Advise and document best practices around integrations using Stripe APIs, Stripe products, payments, authorizations and optimizations
• Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
• Measuring and reporting on the progress and completion of user implementations