Principal Product Manager, Pomelo Care

• We’re looking for an experienced, passionate product manager to join our growing tech team at Pomelo Care
• 7+ years of product management experience, with at least 3 years focusing on consumer mobile apps
• Strong track record of shipping features that drove meaningful user engagement
• Experience with behavior change products, habit formation, gamification, or educational technology
• Strong track record of A/B testing and user journey optimization
• Technically fluent: you’re able to understand and describe the technical underpinnings of the products you own at a high level
• Deep understanding of mobile product development and platform-specific best practices
• Strong product and design sense: you understand best practices in product design, and can translate deep user empathy into intuitive and engaging product experiences that align with our product and business goals
• Strong analytical and problem-solving skills: you can synthesize complex data on your own to inform product strategy and choices. SQL experience is preferred, but at a minimum you’re very good with pivot tables and/or BI analytics tools
• Excellent executor: you know how to get things done under tight constraints, including making tough tradeoffs and/or getting scrappy when needed, without sacrificing core product or organizational values
• Exceptional communicator: you can articulate ideas and concepts to both technical and non-technical audiences with ease, and know when and how to best communicate to different stakeholders to make progress and keep people informed
• Exceptional collaborator: you know how to work with a broad set of cross-functional partners, from marketing to clinicians to operations, and can manage stakeholders at all levels of the organization
• You have a deep passion for improving perinatal care in the US, and empathy for the unique needs and challenges faced by expecting and new parents, especially lower-income families

Desirable

• Your North Star: create an engaging, intuitive, and supportive digital experience for expecting mothers throughout their pregnancy journey
• This role offers a unique opportunity to combine consumer product development with meaningful healthcare impact
• You'll have significant autonomy over our mobile app experience, developing features that delight our users and drive patient engagement, retention, and satisfaction
• You'll also collaborate with our clinical and operational leads on features that impact care delivery (e.g., creating a new vital tracking experience with input from our medical team on clinical protocols) and improve outcomes for moms and babies
• Own and drive the product vision, strategy, and roadmap for our mobile app experience
• Lead discovery and development of features that increase engagement, retention, and user satisfaction
• Partner with clinical teams to translate medical best practices into engaging digital experiences
• Define and analyze key metrics to measure product success and inform decision-making
• Conduct patient user research in partnership with our product design team to identify opportunities and validate solutions
• Work closely with design and engineering to ship high-quality features primarily on iOS and Android
• Build strong, collaborative relationships with key cross-functional stakeholders, including marketing, clinicians, and operations, to identify where product solutions can help their teams scale to better serve our patients
• Work closely with a tech lead, engineering, data science, and design to improve our care platform through new features and functionality
• Serve as a thought partner to product and engineering leadership to help us scale the tech org to better serve our patients, customers, and internal partners