Community Lead, Canary Technologies
$140k
OTE
$110-125k
BASE
+ Eligible for a performance-based bonus paid monthly, with a target of $30,000 - $45,000
Providing hospitality technology
Open for applications
Providing hospitality technology
201-500 employees
Open for applications
$140k
OTE
$110-125k
BASE
+ Eligible for a performance-based bonus paid monthly, with a target of $30,000 - $45,000
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- The right person has built a customer community or advocacy program before — ideally at a B2B SaaS company — and knows what it takes to earn participation from a busy, skeptical audience
- 5-8+ years in customer advocacy, community, or customer marketing at a B2B SaaS company
- Has built a structured advocacy or champions program before from the ground up
- Event experience: has designed and run customer-facing gatherings with accountability for outcomes, not just logistics
- Strong relationship builder — credible with both hotel operators (or equivalent busy, skeptical end users) and internal commercial stakeholders
- GTM-oriented: thinks in pipeline and revenue terms, not community health scores
- Self-directed, comfortable operating without a playbook in the early stages of a program
- Experience partnering with Sales, CS, and PMM — understands how to make community outputs useful to each function
- Experience producing publication-quality creative content, both written and visually
- Motivated by fast-moving environments where you build a function as you run it
- Hospitality or vertical SaaS experience a plus, not a requirement
What the job involves
- The Community Lead will build Canary's customer advocacy and community program from the ground up. Canary’s community program will turn hotel customers and users into a network of champions who support pipeline, contribute to cross-sell, and collectively become the most credible voice Canary has in market
- Build and run Canary's community program — a curated network of power users who support sales cycles, generate referrals, and represent Canary in market — to turn happy customers into advocates
- Lead the vision, strategy, and execution of Canary’s community events ranging from large user conferences to recurring workshops to one-time moments that deepen customer relationships and surface new advocates
- Connect power users with Canary’s customer base to share best practices, insights, and ways of working that inspire new projects and greater adoption
- Generate authentic content that represents customer stories in their voice and context that resonates with prospects and customers
- Curate a library of customer created use cases and proof points to drive new business and expansion business partnering with Growth, Content, Product Marketing, Sales, and CS to source and distribute success stories where most effective in the buying cycle
- Monitor and optimize Canary’s brand on established, 3rd-party community forums, sharing feedback and learnings with the Product and GTM teams, sparking new initiatives, influence the product roadmap, or activate areas for improvement
- Identify, build, and maintain relationships with key consultants, industry influencers, and leading voices in the hospitality industry to ensure deep understanding and appreciation of Canary’s solution set
- Own the metrics framework that connects Community activities to new business, expansion opportunities, and greater adoption of the platform
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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