Cloud Support Engineer, CoreWeave
$80-105k
+ discretionary bonus + equity
The essential cloud for AI
Open for applications
The essential cloud for AI
1001+ employees
Open for applications
$80-105k
+ discretionary bonus + equity
1001+ employees
Company mission
To manage the complexities of AI growth to make supercomputing accessible and push the limits of what's possible.
Role
Who you are
- You're an excellent communicator (both written and verbal)
- You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
- You have a working knowledge of basic Linux system administration, networking, and storage
- You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines
- You're familiar with High-Performance Computing (HPC) system administration
- You have some experience with Kubernetes & Docker
- You're proficient with Shell and/or Python scripting
- You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
- You have some experience with Windows sysadmin
What the job involves
- Please note that this is a 24/7 team
- As a CoreWeave Cloud Support Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications
- You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud, network, and/or system issues
- You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients’ jobs
- Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
- Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
- Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment
- Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
- Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
- Drive customer communication during critical events
- Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
- Drive projects that improve support-related processes and our customers’ technical support experience
- Assist with the training and development of new hires
- Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
- Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams
Our take
As AI continues to dominate the tech landscape, the demand for faster, more efficient cloud infrastructure is only intensifying. Traditional cloud providers often struggle with the sheer speed and scale required to power advanced AI models, leaving a gap for more specialized players. And that's where CoreWeave comes in, a company purpose-built to handle the heavy computational lift that the AI era demands.
CoreWeave's story is an interesting one too. What began in 2017 as a small crypto mining venture has evolved into one of the leading AI-focused cloud providers in the world. Its data centers are packed with high-end GPUs optimized for machine learning and generative AI, serving major clients like Microsoft and OpenAI. By designing its infrastructure around the needs of modern AI workloads rather than retrofitting older systems, CoreWeave has carved out a distinct and highly valuable niche in the market.
That focus in paying off in a big way too. Analyst project CoreWeave's revenue to soar from $5.3B in 2025 to the mid-$20Bs by 2028, up from just $16M in 2022. While there is competition from tech giants like Amazon and Google, CoreWeave's speed, specialization, and bold investment strategy put in in avery powerful position to keep riding (and helping shape) the AI boom.
Steph
Company Specialist at Welcome to the Jungle
Insights
194% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$1.1bn
SERIES C
May 2023
$200m
SERIES B
Total funding: $1.7bn
Company benefits
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Company HQ
Civic Center, New York, NY
Leadership
Michael Intrator
(Co-Founder & CEO)Previously, Michael was a Principal Portfolio Manager at Natsource Asset Management for over 15 years. He also served as the CEO of Hudson Ridge Asset Management before co-founding CoreWeave in 2018.
Brian Venturo
(Co-Founder & CSO)Brian spent nearly 6 years at Natsource Asset Management as a Portfolio Manager before becoming a Partner at Hudson Ridge Asset Management. After co-founding CoreWeave he served as the CTO until 2024 when he moved into his current role of Chief Strategy Officer.
Brannin McBee
(Co-Founder & CDO)Brannin has a history in Proprietary Trading, having previously worked at Windy Bay Power and Active Power Investments. He also served as a VP at Fourth Floor Coastal and as an Associate at Elustria Capital PArtners.
Peter Salanki
(Co-Founder & CTO)Peter Previously served as a Director of Americas at Sandvine. Prior to that, he spent 11 years at Procera Networks as a Solutions Architect, Lead Architect, and Principal Solutions Architect.
Nitin Agrawal
(CFO)Nitin joined CoreWeave in 2024 as CFO. Prior to this, he was the VP of Finance at Google Cloud and CFO at Mapbox. He also spent nearly 5 years at AWS as CFO of Compute Services and 7 years at Microsoft as Group Manager of Finance.
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