Cloud Support Engineer, CoreWeave
$80-105k
+ discretionary bonus + equity
Specialized cloud provider
Be an early applicant
Specialized cloud provider
201-500 employees
Be an early applicant
$80-105k
+ discretionary bonus + equity
201-500 employees
Company mission
CoreWeave's mission is to deliver a massive scale of GPU compute resources on top of the industry’s fastest and most flexible infrastructure.
Role
Who you are
- You're an excellent communicator (both written and verbal)
- You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
- You have a working knowledge of basic Linux system administration, networking, and storage
- You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines
- You're familiar with High-Performance Computing (HPC) system administration
- You have some experience with Kubernetes & Docker
- You're proficient with Shell and/or Python scripting
- You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
- You have some experience with Windows sysadmin
What the job involves
- Please note that this is a 24/7 team
- As a CoreWeave Cloud Support Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications
- You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud, network, and/or system issues
- You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients’ jobs
- Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
- Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
- Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment
- Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
- Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
- Drive customer communication during critical events
- Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
- Drive projects that improve support-related processes and our customers’ technical support experience
- Assist with the training and development of new hires
- Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
- Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams
Our take
Many cloud service providers can suffer from slow prediction speeds when they are used for data modeling. CoreWeave solves this problem with its specialized cloud service provider.
CoreWeave reduces prediction times and makes service requests faster and more efficient. This, in turn, cuts cloud costs considerably. This has proven to be a strong draw for many companies, with CoreWeave signing a lucrative partnership with GPU heavyweight NVIDIA as well as partnering with BitOoda, which has allowed it to expand its operations to the financial market.
However, in 2023 it closed three very significant rounds of funding (Series B and debt and secondary extensions), which is being invested into expanding its US-based data centers, opening two new ones in the coming year. The question remains whether, despite 2023's big investments in the sector, CoreWeave can maintain this momentum and whether generative AI's stock will continue to rise.
Steph
Company Specialist at Welcome to the Jungle
Insights
194% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$1.1bn
SERIES C
May 2023
$200m
SERIES B
Total funding: $1.7bn
Company benefits
- Medical, dental, and vision coverage
- Life and disability insurance
- Flexible Spending Account
- 401k with employer match
- Flexible PTO
- Catered lunch
- Kinside Childcare Concierge Service
- Gym reimbursement
Company HQ
Civic Center, New York, NY
Leadership
Michael Intrator
(CEO, not founder)Was Principal Portfolio Manager at Natsource Asset Managment for over 15 years. Served as CEO of The Atlantic Crypto Corporation and Hudson Ridge Asset Management.
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