Product Operations Manager, Robinhood
Crypto
$102-120k
+ Bonus + Equity
3+ days a week in office
Commission-free stock trading & investing app
Be an early applicant
Commission-free stock trading & investing app
1001+ employees
Be an early applicant
$102-120k
+ Bonus + Equity
3+ days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- Bachelor’s degree or equivalent practical experience
- 3+ years of experience in crypto product operations, crypto operations, or a related field
- Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape
- Strong organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones
- Experience leveraging AI tools to optimize workflows across the business
- Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution
- Resourcefulness and agility in fast-paced, entrepreneurial environments
- Excellent communication and interpersonal skills
What the job involves
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems
- We’re looking for bold thinkers
- Sharp problem-solvers
- Builders who are wired to make an impact
- Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers
- We’re a high-performing, fast-moving team with ethics at the center of everything we do
- Expectations are high, and so are the rewards
- The Crypto Operations team at Robinhood is dedicated to delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products
- As a Product Operations Associate, you will play a crucial role in ensuring the smooth operation of our crypto products and future launches
- You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness
- The role will work on scaling operations for our existing Crypto products as well as scoping operational impact for new Crypto initiatives
- This role will work with cross-functional partners including Product Management, Crypto Operations, Compliance, Legal, Engineering, Security, and Customer Experience to guarantee operational readiness
- Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners
- This is a unique opportunity to shape the future of crypto operations for one of the most dynamic teams in the industry
- At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams
- Support and refine operational processes supporting Robinhood’s crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations
- Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development
- Partner with Product Managers to own and execute tasks cross functionally
- Leverage AI tools to optimize processes across workflows
- Support product operations workflows, including routine and ad-hoc responsibilities, such as customer communications, language translations, pricing comparisons and product remediations
- Serve as a liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers
- Identify process gaps, pain points, and inefficiencies across the crypto product lifecycle—and implement improvements through automation, enhanced tooling, or revised procedures
- Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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