Customer Success Business Analyst, HiBob
+ Pre-IPO equity
Personal development platform for employees
Open for applications
Personal development platform for employees
501-1000 employees
Open for applications
+ Pre-IPO equity
501-1000 employees
Company mission
To help the companies that are changing the world, change for the better themselves.
Role
Who you are
- Bachelor's degree in Business, Finance, Information Technology or relevant work experience
- Proven experience of at least 4 years as a Business Analyst in the SaaS industry
- Proficiency in data analysis tools such as Tableau, Snowflake, and Excel, including the ability to write and optimize queries, create dashboards, and automate reports
- Strong knowledge in Salesforce
- Strong analytical and problem-solving skills, and critical thinking skills
- Familiarity with forecasting models, tools and processes
- Familiarity with business analysis methodologies and tools, project management strategies, and stakeholder management
- Excellent written and verbal communication skills in English, with the ability to distill complex ideas simply and effectively
What the job involves
- As a Customer Success Business Analyst, you will serve as a bridge between business stakeholders and technology teams, helping to translate business needs into technical solutions and play a key role in helping leadership to make data-driven decisions
- You will analyze processes, deep dive into our entire customer success domain (Upsells, Downsells, Uplift, Downlift and Churn), gather requirements, and contribute to the development of strategies and solutions that improve operational efficiency and drive business growth
- Collaborate with business stakeholders to understand their objectives and requirements
- Develop and maintain dashboards to monitor CS KPIs and performance (individual/department level)
- Prepare executive summaries and presentations to communicate findings and recommendations to CS management
- Assist in analyzing productivity, looking at measures like attainment, NDR, GDR, renewal rate and many more to help our CS team reach their goals
- Analyze data to identify trends, patterns, and insights that can inform decision-making
- Create detailed documentation of business requirements, processes, and workflows
- Communicate insights effectively to stakeholders using data visualization tools
- Provide regular updates on project status and issue resolution
- Maintain effective communication with business stakeholders and project teams
- Collaborate with cross-functional teams to identify and implement process improvements
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance- to get your home office set up!
- 2 Social Impact days per year for volunteering
- Annual Headspace subscription and wellness benefits
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously an SVP of Technology at Kenshoo, a VP of IT Business Management at VMware, and a VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. They also spent 2 years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Albin joined HiBob in 2020 as a Business Development Manager for the Nordics. Since then they have held multiple roles and now serve as the Sales Director for Northeastern US & Canada.
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