Global Client Success Manager, Equus Software
No sponsorships available
2 days a week in office
Cloud-based mobility solutions
Job no longer available
Cloud-based mobility solutions
201-500 employees
Job no longer available
No sponsorships available
2 days a week in office
201-500 employees
Company mission
To provide great employee, HR and Mobility team experiences.
Role
Who you are
- Ability to build and maintain strong relationships with clients at all levels, understanding their needs and challenges to deliver exceptional service and support
- Strong verbal and written communication skills, with the ability to articulate complex ideas and solutions clearly and effectively to clients and internal teams
- Proficiency in identifying and resolving client issues and challenges, leveraging creative and innovative solutions to drive client success
- Experience in leading and developing a team of Client Success Analysts, providing guidance, coaching, and support to achieve team goals and deliver exceptional results
- Commitment to advocating for clients within the organization, ensuring their needs are met and their voices are heard in product and service development
- Strong focus on delivering results and driving client success, with a record of accomplishment of achieving and exceeding client satisfaction and retention goals
- Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and client needs to ensure ongoing success
- Bachelor’s Degree in a business or software-related field or equivalent work experience
- Minimum of 5 years of experience in software implementation, client success, account management, or a related field
- Experience managing a team, coaching, mentoring and development
- Proven experience delivering successful projects on time and budget
- Advanced proficiency in Microsoft Office and experience with Confluence/Jira and Project Management software
- Strong analytical skills and attention to detail
- If you are a strategic thinking deliverer with a passion for client success and leadership, we invite you to apply for this exciting role
What the job involves
- Reporting to the Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle
- The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth of our products and services through proactive engagement and collaboration with our clients at all stakeholder levels
- Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service delivery
- Drive seamless client onboarding, ensuring clients are set up for success from the start
- Proactively engage with clients to understand their needs and identify opportunities for growth
- Collaborate with cross-functional teams to ensure the successful roll-out of client solutions
- Lead and develop a team of Client Success Analysts, providing guidance and support
- Analyze client data and feedback to identify trends and opportunities for our client’s improvement
- Build and maintain strong relationships with key client contacts and serve as a trusted advisor
- Develop and implement strategies to drive client satisfaction, retention, and growth
- Contribute to the development of best practices and processes to enhance the client experience
- This role offers a unique opportunity to drive success for our clients and contribute to our company's growth and success in the global mobility industry
Salary benchmarks
Our take
With more than 20 years of experience and bootstrapped since birth, any other company management team would have slipped Equus Software into complacency. Instead, its founder and former CEO, Mark Thomas, has responded to tech innovations with unprecedented dexterity, having grown the company 747% since 2009.
Throughout the 2020s, the four flagship products under Equus’s belt have become mainstays of talent mobility, providing a seamless solution to managing remote and on-the-go teams, all whilst providing assistance in recruitment and onboarding. Products include small and large team variations of Assignment Pro, helping companies save money and maintain communication and visibility as well as Global Expansion, software that assists in expanding to new territories without having to open an office there. The success of Equus’s products, it claims, comes down to long-term client relationships and the growing global and remote needs of companies.
As a background assistant for an increasingly globalized enterprise theatre, Equus has kept up with innovations and prospered because of it. Moving forwards, it continues to acquire global software companies and expand its product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Permanent Role – You will not start over when moving projects. We only hire passionate people who are looking for a long-term opportunity with a growing company
- Learn best practices and become a SME with our technology
- Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits
- Great location! This is a hybrid opportunity
- Nice office, relaxed and collaborative atmosphere with a casual dress code
- Software is our business! We’ve been developing software for 20 years, and we’re growing fast. You’ll be a part of a team that develops software quickly and effectively
- Take advantage of Innovation Day with every release. Play with whatever technology you want, learn what you want, try out something new! You will get to present it to the company. Many innovations have made it into our products!
Company HQ
Union Square, Lakewood, CO
Leadership
Mark Thomas
(Co-Founder & Executive Chairman)Founded Equus Software in 1999. BS in Journalism and Advertising from University of Kansas, MA Business from Webster University.
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