Program Manager, Amazon

• The role requires a unique blend of technical process improvement expertise, project management skills, and change management capabilities to successfully drive sustainable improvements across the organization
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements

Desirable

• As a Program Manager, you’ll be an essential part of innovating and transforming our processes
• You’ll be taking the lead on the design and launch of new programmes for our customers
• You’ll also oversee programmes that are already running and find ways to improve them
• This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon
• This role is specific to Kaizen and Lean program management
• The CI Kaizen Program Manager will lead continuous improvement efforts by orchestrating strategic initiatives that enhance operational efficiency and reduce waste
• They serve as both a facilitator and coach, guiding cross-functional teams through process improvement methodologies while building a culture of continuous improvement
• Their core responsibilities include creating and executing the EU Kaizen roadmap
• They will work with all focus sites to identify improvement opportunities through data analysis and direct observation, developing and maintaining improvement roadmaps, facilitating workshops, and measuring the impact of implemented changes
• They work closely with stakeholders at all levels, from frontline workers to executive leadership, ensuring alignment between improvement initiatives and organizational goals
• Key to their success is the ability to translate complex data and concepts into actionable insights while maintaining strong relationships with teams to foster engagement and overcome resistance to change
• Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
• Use data to understand operational challenges and create continuous improvement initiatives
• Work with a variety of other Amazon departments to identify and leverage best practices
• Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
• Manage stakeholders and internal processes, and define standards
• As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations
• You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise
• Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation
• You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better
• Your work will be integral to your team’s success