Senior Associate of External Communications, Wayfair
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Wayfair is seeking a passionate storyteller to join its Corporate Communications team
- A successful candidate will be an energetic and highly-motivated communications professional who thrives in a fast-paced environment and can balance concurrent projects under tight deadlines
- Candidates should be inherently curious and self-driven with a passion for corporate storytelling and an ability to bring the people, teams and initiatives that make a company tick to life
- Bachelor’s degree with minimum 4+ years of experience in corporate communications or public relations, either in-house or with an agency
- Experience with Google Analytics and/or Looker Studio
- Experience in developing content and managing social media and corporate channels on pages such as: LinkedIn, Facebook, X, etc
- Working knowledge design in the Adobe Creative Suite, Canva, and CMS platforms
- Exceptional written and oral communication skills
- Strong attention to detail; carefully and consistently proofs own work
- Superior organizational skills and proven ability to quickly learn and understand complex topics
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Strong quantitative skills, comfortable navigating a data-driven business environment
- Critical thinker who is flexible and open to change and new information
What the job involves
- This role is an exciting opportunity to tell the compelling, behind-the-scenes stories of this multi-billion dollar retail company
- This person will develop and create content for media, social media and owned channels, and will work cross-functionally with key stakeholders
- Own and maintain key corporate social media channels including LinkedIn, Instagram, and Facebook
- Monitor social media and other media for coverage on key campaigns and crises
- The role will report into the Manager of External Communications and is based at the company’s headquarters in Boston
- Research, write, and develop new and existing stories for corporate blogs and social media, supporting corporate communications priorities
- Analyze and report on data across corporate channels including social media, corporate blog and website
- Develop and maintain editorial calendar to ensure consistent social media and editorial content
- Create digital graphics for social media, digital signage and blog posts
- Assist in creating press briefing materials and staff media interviews with Wayfair spokespeople
- Assist in managing media inbounds and monitor coverage
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
Salary benchmarks
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