Customer Success Specialist, Zen Educate
$70-76k
OTE
3 days a week in office
Education recruitment platform
Be an early applicant
Education recruitment platform
201-500 employees
Be an early applicant
$70-76k
OTE
3 days a week in office
201-500 employees
Company mission
To make a positive impact and bring about meaningful change within the education recruitment sector.
Role
Who you are
- If you’re excited by the idea of learning quickly, taking ownership early, and making a real-world impact in education — this could be a great fit
- We’re less focused on what you’ve done before, and more on how you think and approach work
- You’re eager to learn and open to feedback
- You’re resilient and don’t get discouraged by challenges
- You take initiative and aren’t afraid to figure things out
- You care about people and enjoy helping others succeed
- You’re positive, collaborative, and a great teammate
- Strong communication and interpersonal skills
- Organized and able to manage multiple priorities
- Interest in education or social impact is a big plus
- Any experience in sales, customer service, education, or recruitment is helpful — but not required
- New Grads are encouraged to apply!
- If you’ve read this far and feel excited — even if you’re not 100% sure you meet every requirement — we’d love to hear from you
- We welcome applicants from all backgrounds and experiences. At Zen, we’re committed to building an inclusive environment where everyone feels valued, heard, and supported
What the job involves
- This is an entry-level role designed for someone early in their career — maybe this is your first role in sales, partnerships, or account management
- You don’t need years of experience — what matters most is your mindset: curiosity, resilience, and a genuine interest in helping others
- You’ll sit at the heart of what we do: building relationships with schools and supporting educators to find meaningful work. It’s a fast-paced, people-focused role where no two days are the same
- One moment you might be helping a school solve a staffing challenge, and the next you’re coaching an educator to succeed in their role
- Build and manage relationships with schools and districts
- Help schools find the right educators quickly and efficiently
- Identify opportunities to grow partnerships and introduce new services
- Act as a reliable, responsive point of contact for school stakeholders
- Share feedback and insights with internal teams to improve our product
- Help newly onboarded educators find their first roles quickly
- Check in regularly with educators to ensure they’re happy and supported
- Troubleshoot challenges and find solutions when issues arise
- Coach educators and guide them through training to improve performance
- Balance relationship-building with fast-paced problem solving
- Work across both schools and educators to make great matches happen
- Take ownership of your portfolio and grow it over time
- This role is designed as a launchpad for your career
- You’ll gain hands-on experience in:
- Account management and relationship building
- Sales and commercial thinking
- Problem solving in a fast-moving environment
- We invest heavily in learning and development and provide regular feedback to help you grow quickly
Application process
- Intro call with Talent Team
- Role-focused interview
- Final conversation (values & team fit)
- We aim to move quickly and keep you informed throughout the interview process
Our take
With UK schools under immense financial pressure, Zen Educate is providing a smarter approach to education staffing. Recruitment in schools often relies on inefficient and expensive practices. Zen Educate is focused on tackling the pain points in the industry and providing a way to ensure schools get the best teachers possible.
It provides an online platform as an alternative to recruitment agencies, which is the only online platform accredited by the UK's Department of Education, helping schools fill staffing needs quickly and cost-effectively. Schools using the platform have reportedly saved 20-30% on supply cover costs.
On top of this, the company has also raised significant funding to support acquisitions in the UK and the US, plus the expansion of its operations and offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2025
$17.7m
SERIES B
May 2024
$37m
SERIES B
Total funding: $103m
Company benefits
- Macbook and tech equipment provided
- Regular "lunch 'n' learns" every month on a range of topics
- Investment in your professional development
- Regular socials
- Ownership in the company
- Pension scheme
- Health benefits (Zen pays 75% of premiums) including vision and dental
Company values
- Commit to the mission- We commit to our mission, our customers, and our teams. We work hard because we care more
- Choose greatness over comfort- Greatness and comfort rarely coexist. We seek greatness. We understand success takes grit & determination so we seek colleagues that possess it
- Act like an owner- We all take responsibility for driving the company forward and making it a success. If we see something that could be better, we fix it. We offer stock options to all employees
- Help each other be better- Every person at Zen is someone we can respect and learn from
- A culture of trust- We hire people who are great at their jobs and we let them get on with it while being there to lend a hand when needed
- Challenge the status quo- We take action when we can see opportunities for improvement. We are in it to make our customers' lives better and to fix a broken system
- Embrace learning over perfection- We make decisions quickly and we don't hesitate. We may disagree with a decision, but we support the team and the mission by committing to it. We embrace making unknowable mistakes and learning from them
Company HQ
HQ, London
Articles
Leadership
Slava Kremerman
(Co-Founder & CEO)Previously a member of the Leadership Team at Nutmeg a FS startup, they also worked at Barclays and Aon.
Oren Cohen
(Co-Founder & Chief Customer Officer)Ran the UK office of Optimizely, a Silicon Valley tech company. Prior to this, they worked at G-STAT and Intel.
Salary benchmarks
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Diversity, Equity & Inclusion at Zen Educate
- At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all
- We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work
- We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team
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