Forward Deployed Product Manager, Nash

• 5+ years in a customer-facing, technical role such as Forward Deployed Product Manager, Solutions Engineer, Technical Account Manager, or similar
• Proven track record of owning enterprise customer relationships — carrying responsibility for adoption, performance, and growth
• Strong technical fluency — comfortable working with APIs, integrations, data flows, and troubleshooting alongside engineering teams
• Experience advising customer product and engineering leaders; able to translate complex technical concepts into business impact
• Exceptional problem-solving and analytical skills, with the ability to diagnose root causes and drive resolution in complex systems
• Demonstrated ability to become a product expert, mastering both capabilities and limitations, and channeling that knowledge into structured customer feedback
• Excellent communication and executive-presence skills; able to engage at all levels from engineers to senior leadership

Desirable

• We’re hiring a Forward Deployed Product Manager to own and grow some of our most strategic enterprise accounts
• This is not a temporary or project-based role—you will be the single point of accountability for the customer relationship, from integration to long-term success
• Acting as an embedded partner, you’ll work directly with customer product and engineering teams to design, deploy, and continually optimize solutions on Nash’s platform
• Reporting into our Customer Success organization, you’ll blend account leadership with hands-on product problem solving
• That means driving adoption, reducing defects, and ensuring measurable outcomes, while also carrying responsibility for growth and retention within your accounts
• In short: you are the owner of the account, the results, and the partnership’s trajectory
• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth
• Serve as the embedded product partner to customer product and engineering teams, helping them design, deploy, and scale solutions on Nash’s platform
• Become a true Nash expert — understand the platform’s capabilities and limitations as well as, or better than, any other team at Nash. Use that expertise to advise customers, shape integrations, and identify opportunities for improvement
• Consult and advise customers as a trusted partner while also bringing structured feedback back into Nash, making the product stronger every day
• Drive measurable outcomes across on-time delivery, defect reduction, cost efficiency, and other operational KPIs tied to account success
• Lead account growth and retention by ensuring customers realize ongoing value, expanding usage, and surfacing new opportunities
• Troubleshoot and resolve integration challenges in close collaboration with both customer engineers and Nash’s support/partner-ops teams
• Act as the internal advocate for your accounts, ensuring their priorities are reflected in cross-functional initiatives inside Nash