Quality Assurance Engineer, Kaizo
More information about location
Workforce management platform
Job no longer available
Workforce management platform
1-20 employees
Job no longer available
More information about location
1-20 employees
Company mission
Kaizo's mission is to revolutionize customer service workforces through performance evaluation, actionable insights, QA, and gamification.
Role
Who you are
- 3 years of hands-on industry experience in QA testing, with a focus on manual testing
- Strong understanding of testing types and their differences
- Strong knowledge of test design techniques
- Ability to estimate QA activities
- Proficiency in Java
- Strong understanding of SDLC
- Understanding of CI/CD
- Experience with JUnit, Selenide, Rest Assured
- Experience with the microservice architecture and asynchronous processing
- Excited to collaborate with our internal customer support teams
- Excellent bug identification skills in both UI and API/backend scenarios
- Strong analytical and problem-solving skills
- The drive to learn and master new technologies and techniques
- Team player mentality, ready to wear multiple hats in our startup environment
- Experience with MongoDB querying is a plus
- Familiarity with CRMs such as Salesforce, Zendesk is a huge advantage
What the job involves
- Hop on a journey with an exciting fast-growing SaaS company in an international environment (steep learning curve is guaranteed)
- Secure an impactful role with lots of growth potential for yourself
- Spearhead innovative quality initiatives on the intersection of AI, customer support, and automated compliance
- Join a team of diverse and passionate people with a culture that empowers great work (15 ninjas & 11 nationalities)
- Maintain and support existing automated test suites
- Create and execute comprehensive test cases
- Perform extensive manual testing as needed to identify both positive and negative scenarios
- Work closely with development teams to ensure high-quality software delivery
- Identify, report, and track bugs throughout the development lifecycle
- Collaborate with other teams to improve decision-making and drive product development
- Communicate results and ideas to key decision-makers
- Experiment with different testing tools and technologies
- Evaluate new QA approaches for the business
- Assist in maintaining the integrity of our stream processing platform
- Support the development of our compliance monitoring solutions
- Working closely with the product team for feature scoping and requirements’ refinement
Application process
- To apply, please submit your resume
Our take
Striving to constantly improve the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, this is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specializing in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses are able to capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14.4m
Company benefits
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Team activities
- Referral bonus
- Workations
- Free lunch
- Remote work
- Home office setup
- Flexible hours
- Open holiday policy
Company HQ
Weesperbuurt en Plantage, Amsterdam, Netherlands
Leadership
Christoph Auer-Welsbach
(Co-Founder)Four and a half years experience as Board Chair & Investor for DAN.COM. Co-founded Kaizo as co-CEO in 2018.
Dominik Blattner
(Co-Founder)Over four years experience as Ambassador for City AI. Co-founded Kaizo as co-CEO in 2018.
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