Technical Writer, Vonage
Cloud-based communications APIs
Job no longer available
Cloud-based communications APIs
1001+ employees
Job no longer available
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Ability to author content with the developer’s perspective in mind
- Demonstrated experience writing technical documentation for REST/Web APIs
- Knowledge of SaaS/PaaS products
- Experience authoring documentation in Markdown
- Experience using Git and GitHub to collaborate with other team members
- Knowledge of one of the following languages: JavaScript, Ruby, Python, or PHP
Desirable
- Understanding of Swagger/OpenAPI v3, API Blueprint or RAML
- Experience as a developer or developer advocate
What the job involves
- Technical Writers at Vonage help author high-quality developer-focused documentation delivered on the Vonage API Developer Platform (developer.vonage.com)
- As a technical writer at Vonage, you will work as part of a team dedicated to providing API developers with all the tools and knowledge necessary to integrate their applications with Vonage’s Communication APIs
- You will be responsible for creating and maintaining documentation for the Vonage API Developer Portal
- Your contributions will be integral in supporting Vonage’s commitment to providing the best developer experiences through the quality of the content delivered on the API Developer Portal
- You’ll be working as part of a remote-first team that has years of experience with virtual collaboration across multiple countries and time zones
- Apply a documentation as code approach to technical authoring
- Create functional and technical documentation for developers who integrate with Vonage Communication APIs
- Contribute to the technical content strategy with other stakeholders including members of the Developer Relations and Product teams
- Translate API product technical specifications into developer-enabling documentation
- Write code examples that demonstrate how to build solutions that integrate with Vonage API products
- Maintain knowledge of and interact with Vonage Communication APIs to ensure the accuracy of the documentation
- Ensure ease of contribution to API Developer Portal through providing clear contribution guidelines and direct coaching
- Collaborate with other Vonage employees and community contributors on documentation
- Integrate developer feedback continuously into your plans and documentation
- Encourage people across the Vonage organization and the developer community to contribute to the API Developer Portal
- Ensure ease of contribution to API Developer Portal through providing clear contribution guidelines and direct coaching
- Help Vonage become recognised for excellent developer experience through highly usable and open-sourced documentation
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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