Account Manager, tem

• Proven experience in account management or customer success in fast-moving B2B environments. You're building and improving, not caretaking
• Strong commercial instincts: a genuine understanding of how to drive expansion above targets through proactive relationship management
• A bias to action and willingness to go the extra mile. You move fast, make things happen, and love the customer
• A deep understanding of what exceptional customer experience looks like, and a consistent track record of delivering it
• Fluency in CRM tools (e.g. HubSpot) and the ability to translate usage, adoption, and commercial data into clear actions
• Excellent communication and listening skills, with the ability to work cross-functionally and carry the customer voice into internal conversations
• Comfort operating at high velocity, managing hundreds of accounts and renewals with rigour and care

Desirable

• We're looking for an Account Manager to grow and serve our generator community with genuine care, commercial sharpness, and a bias to action
• You'll be working closely with our Account Management Lead and VP of Sales, owning the generator customer lifecycle from onboarding through to renewal, expansion, and long-term advocacy
• Getting quickly up to speed with our current generator customers and visiting key strategic accounts
• Identifying the biggest gaps in the customer journey, from onboarding, expansion, through to renewal, with a plan to close them
• Creating a retention and expansion framework that sets us up for growth
• Be the primary point of contact and trusted advisor for generator customers, from onboarding through to renewal and expansion
• Build strong, proactive relationships with UK generators, solving blockers, unlocking commercial opportunities, and owning retention, expansion, and long-term value
• Identify gaps across the customer journey and design scalable, high-impact improvements
• Work cross-functionally across Product, Ops, Sales, and Marketing to resolve client issues fast, taking a project management role when multiple departments are involved and sharing the customer voice internally (the good and the bad)
• Interpret usage and adoption data to identify at-risk accounts, expansion opportunities, and the signals that drive commercial outcomes
• Handle tough client situations with transparency and customer-centricity: explain the problem, the steps, and progress as you go
• Help build the generator AM playbook from the ground up, including strategic account mapping, scalable onboarding, renewal motions, and expansion plays
• Travel to visit key accounts and deeply understand the pulse of the generator community
• Help define and measure what great looks like for generators on tem, today and into 2026
• ✅ Success Measures
• Achieve and maintain an NPS score of 80+ across the generator community
• Drive strong retention and net revenue retention (NRR) through proactive renewal management and expansion plays
• Embed a clear generator AM playbook, from onboarding through to renewal and expansion, with defined escalation paths and minimal manual overhead
• Ensure every generator account has a documented account plan with active monitoring for risk and clear commercial mitigation actions in place

• Our processes normally take around 2-3 weeks from first call to offer — please let us know about any adjustments to timelines that may be required
• Intro call with Talent, 15 minutes
• Hiring Manager interview, 30 minutes
• Take-home task: a practical challenge that tests your ability to approach the real world challenges of the role
• Skills interview: present your take-home task and walk us through your thinking. 60 minutes
• Culture Add interview with leadership stakeholders