Community Strategy Enablement Manager, Unite Us
$75-85k
More information about location
Software to address the social determinants of health
Be an early applicant
Software to address the social determinants of health
201-500 employees
Be an early applicant
$75-85k
More information about location
201-500 employees
Company mission
To redefine the way health is delivered across communities.
Role
Who you are
- 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
- Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations
- Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams
- Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines
- Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes
- Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams
- Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms
- Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop
What the job involves
- The Community Strategy Enablement Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners
- This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data
- By supporting and tracking customer escalations, the Community Strategy Enablement Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts
- This role sits at the intersection of process design, analytics, and consultative enablement
- You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale
- By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers
- Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers
- Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early
- Drive retention across assigned customer accounts
- Actively partner with community-based organizations to strengthen relationships and address shared goals
- Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met
- Foster meaningful connections that enhance customer and community outcomes
- Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations
- Facilitate weekly escalation review meetings and track follow-up actions across teams
- Track, and report escalation campaign metrics in Salesforce
- Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed
- Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts
- Be innovative & think outside the box when it comes to developing new models that drive user adoption
- Work with Marketing on Community-facing materials
- Support Community-focused Marketing events
Our take
Unite Us is a technology company building a coordinated care network of health and social service providers in the US. Providers across sectors can send and receive electronic referrals, track every person's total health journey, and report on tangible outcomes across a range of services. This social care infrastructure helps communities transform their ability to work together and measure impact at scale.
Unite Us' software improves coordination, tracks outcomes, and helps standardize data sharing between payers, providers, government services, and social services. It works with healthcare organizations across the country including Kaiser Permanente, CyncHealth and the state of North Carolina, for example.
Recent acquisitions made by Unite Us, such as Staple Health, Carrot Health and NowPow are allowing the company to continue to reduce inequities at structural, community, and institutional levels, and improve access to healthcare for US communities through the use of its operational software.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Sep 2022
$0.3m
GRANT
Nov 2021
$185m
LATE VC
Total funding: $380.6m
Company benefits
- Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
- Wellness: Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
- Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 16 paid, company-wide holidays.
- Caregiver Resources: We provide help finding elder care as well as childhood daycare programs.
- Paid Parental Leave: Adoptive parents are included.
- Employee Resource Groups: Join our ERGs to connect and engage with colleagues, like Military Veterans
- Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
- 401(k) + Employer Match: Enjoy matching and immediate vesting.
- Financial Planning: Receive access to a digital financial planning experience.
- Company-Sponsored Life and AD&D
- Short-Term Disability
- Accident Insurance
- Supplemental Life & AD&D
- Pet Insurance
Company HQ
Tribeca, New York, NY
Leadership
Taylor Justice
(Co-Founder & CEO)Taylor previously co-founded HigherEchelon where they served as a Partner for nearly 6 years. Prior to that, they were a Sales Engineer at JDSU and an Account Executive at CCS Medical. They also spent some time in the US Army as an Infantry Officer.
Apollinaire Amondji
(CFO)Apollinaire joined Unite Us in 2022 as a VP of Financial Planning & Analysis, they then moved into the role of Senior VP of Finance later that same year before becoming the CFO in 2023. Prior to Unite Us, they spent 10 years at Oracle and 14 years at Bull.
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