Product Manager, Clio

• A fintech background (billing, payments, accounting, payroll) with solid financial literacy skills
• Previous experience in a PLG role in a B2B, or experience with PLG tactics. If that experience extends to a verticalized Saas even better!
• A significant number of failures under your belt; the learnings of which you can bring to Clio
• Can work in a highly collaborative team without ego
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• Have experience using data to inform decisions without succumbing to analysis paralysis
• Have the ability to thrive and deliver while surrounded by chaos and ambiguity
• Have the genuine ability to put yourself in our customers’ shoes and operate from a place of empathy
• Are enthusiastic to learn a new, complex domain and the humility to ask for help when needed
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale

Desirable

• We are currently seeking a Product Manager to join our Payments business
• This role sits within the Product Management function and reports to the Group Product Manager, FinTech
• This role can be performed from one of our Canadian offices in a hybrid capacity
• You will be continuing to evolve our Payments business which is our fastest growing frontier for Clio. This role is unique as you will have the incredible opportunity to evolve our Product Led Growth function specifically for Payments
• As the successful candidate, we will rely on your tried, tested and well honed product management skills combined with your experience in the Fintech space to shape the trajectory of this product
• You will drive the adoption and engagement of Payments and the awareness and attachment of it
• The business will look to you to advocate for PLG within Payments, and educate the others on the value, realities and best practices of the discipline
• Product Leadership: In collaboration with your Development Manager, Design and Data Insights counterparts (your quad) you will use rapid testing and iteration to generate learnings and drive successful outcomes
• Working from the overarching strategy set by your Group Product Manager you will develop a roadmap in conjunction with your peers that moves our business forward and evangelize this throughout the company
• Strategy and Prioritization: You will drive customer and market research, identify opportunities, develop unbiased business cases and determine priorities that help Clio best deliver on our mission and against our annual OKRs
• You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light
• Market and Customer Understanding: We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high
• As such, constant communication with customers, (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected
• This will be complemented by deep quantitative data to complete the customer picture