Senior Program Manager, Etsy
Trust & Safety
$126-164k
+ Equity package + an annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$126-164k
+ Equity package + an annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- You have 9+ years of experience in program or project management in a cross-functional environment
- Experience in Trust & Safety Risk & Fraud is preferred
- Demonstrated success leading large, complex initiatives from planning to execution and navigating ambiguity
- Strong operational instincts: able to bring structure, documentation, and process to evolving spaces
- Highly collaborative and effective at partnering across Product, Analytics, and Operations
What the job involves
- We’re looking for a Senior Program Manager to join the Trust & Safety Program Management Office (PMO) — the team responsible for driving clarity, alignment, and execution across Etsy’s most critical safety initiatives
- In this role, you’ll lead complex programs with a particular focus on Risk & Fraud, working across Product, Engineering, and Operations to improve fraud defenses, reduce abuse, and ensure our marketplace remains a safe and trusted environment for buyers and sellers
- This is a full-time position reporting to the Sr. Manager, T&S Program Management
- The Trust & Safety PMO leads transformative, cross-functional programs that scale Etsy’s enforcement and deliver measurable impact across the Trust & Safety organization
- We’re brought in when a project has broad benefits for enforcement teams, and no single functional owner to coordinate execution. These initiatives often span multiple orgs, involve complex interdependencies, and require strong governance to align on goals, roles, and results
- We specialize in connecting the dots across cross functional teams, especially during moments of strategic or operational transition. Whether through operational planning, stakeholder alignment, or program infrastructure, we bring clarity to complexity and help Trust & Safety deliver at scale
- Leads cross-functional programs focused on Risk & Fraud strategy and fraud mitigation, streamlining execution plans and aligning leadership. Partners closely on operational and system improvements to strengthen the ability to detect, investigate, and enforce on fraudulent behavior at scale
- Anticipates and mitigates risks across interconnected workstreams, leading operational readiness planning and ensuring programs are positioned for sustainable success post-launch
- Delivers fraud investigation business reviews that synthesize root cause findings into clear executive narratives, align teams on strategy, and drive next steps to strengthen prevention
- Provides oversight of third-party partner vendors by conducting quarterly business reviews, identifying areas for improvement, and driving continuous performance monitoring and strategic alignment
- Drives alignment on timelines, goals, and success criteria across complex stakeholder groups, ensuring shared ownership and clarity at all levels of the program
- Coordinates fraud incident response across Trust & Safety Risk & Fraud, Engineering, and Product, owning streamlined execution, ensuring timely stakeholder communication, and driving scalable, preventative solutions
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
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